Account Manager

Cloud 9 Infosystems; Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Cloud 9 Infosystems in Mumbai seeks an experienced Cloud Account Manager to manage and grow relationships with existing cloud customers. You will drive renewals, upsell cloud solutions, and ensure high customer satisfaction.

The ideal candidate has 5+ years in account management or cloud sales, strong CRM experience, and hands-on knowledge of Azure, AWS, and GCP. This is a full-time on-site role in Mumbai.

Qualifications

• 5+ years of experience in Account Management, Cloud Sales, Customer Success, or IT Solution Sales.
• Strong understanding of cloud platforms: Azure, AWS, GCP.
• Proficient in CRM tools (Salesforce, HubSpot, Zoho CRM) and managing enterprise or SMB accounts.

Responsibilities

• Manage and nurture relationships with existing cloud customers.
• Act as the primary point of contact for client accounts and ensure customer satisfaction.
• Identify opportunities for upselling and cross-selling cloud products and services.
• Drive account renewals and revenue growth within assigned customer portfolios.
• Understand customer business requirements and align cloud solutions accordingly.
• Coordinate with technical, support, and delivery teams to ensure successful service delivery.
• Conduct regular business reviews and customer meetings.
• Monitor account health and address customer concerns proactively.
• Prepare account plans, forecasts, and revenue reports.
• Ensure achievement of quarterly and annual sales targets.

Skills

Cloud platforms

Account management

CRM proficiency

Negotiation

Communication

5+ years experience

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Zoho CRM

Job description

Below JD for Cloud Account Manager:

Job Title: Cloud Account Manager

Location: Mumbai-Ghatkopar east.

Experience: 4+ Years

Employment Type: Full-Time

Job Summary

We are seeking an experienced and customer-focused Cloud Account Manager to manage and grow relationships with existing cloud customers. The ideal candidate will be responsible for customer retention, account growth, renewals, upselling cloud solutions, and ensuring high levels of customer satisfaction. The candidate should have strong experience in cloud technologies, account management, and customer engagement.

Key Responsibilities

• Manage and nurture relationships with existing cloud customers.
• Act as the primary point of contact for client accounts and ensure customer satisfaction.
• Identify opportunities for upselling and cross-selling cloud products and services.
• Drive account renewals and revenue growth within assigned customer portfolios.
• Understand customer business requirements and align cloud solutions accordingly.
• Coordinate with technical, support, and delivery teams to ensure successful service delivery.
• Conduct regular business reviews and customer meetings.
• Monitor account health and proactively address customer concerns.
• Prepare account plans, forecasts, and revenue reports.
• Ensure achievement of quarterly and annual sales targets.

Required Skills & Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or related field.
• Minimum 5+ years of experience in Account Management, Cloud Sales, Customer Success, or IT Solution Sales.
• Good understanding of cloud platforms such as:
• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)
• Strong customer relationship management and communication skills.
• Experience in managing enterprise or SMB customer accounts.
• Knowledge of cloud migration, cloud infrastructure, SaaS, IaaS, and PaaS solutions.
• Ability to negotiate contracts, renewals, and commercial discussions.
• Proficiency in CRM tools such as Salesforce, HubSpot, Zoho CRM, or similar.

Preferred Skills

• Cloud certifications (Azure Fundamentals, AWS Cloud Practitioner, GCP Associate, etc.) will be an added advantage.
• Experience in handling managed services or cloud support accounts.
• Strong analytical and problem-solving skills.