Account Manager

RapidX; India; Remote; INR 335,000 - 446,000; Full time

Benefits offered by this job

Remote work

Klaviyo exposure

Exposure to ecommerce brands

Job summary

RapidX is seeking an Email Marketing Account Manager to own campaign execution, client communication, and day-to-day account coordination for ecommerce brands. This is a remote, full-time role with a salary of ₹30,000–₹40,000 per month and 1–3 years of experience.

You will collaborate with designers, developers, copywriters, and strategists, managing campaigns from brief through deployment while using Klaviyo, Slack, and ClickUp to keep stakeholders aligned.

Qualifications

• 1–3 years of hands-on experience with Klaviyo.
• Experience working in email marketing, eCommerce, or a digital marketing agency.
• Previous experience in Account Management, Client Success, Campaign Management, or Project Coordination.
• Good understanding of email marketing and lifecycle campaigns.
• Familiarity with ClickUp or similar project management tools.
• Basic HTML knowledge for email troubleshooting is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple clients, campaigns, and deadlines simultaneously.
• Proactive problem-solving mindset with the ability to identify issues before they become problems.

Responsibilities

• Campaign execution: conduct test sends, QA, and final launch in Klaviyo.
• Client communication: be the primary daily contact for clients; manage timelines and blockers.
• Campaign & Team Coordination: manage timelines, brief to deployment, coordinate with designers, developers, copywriters, and strategists; update ClickUp in real time.
• Reporting & Performance Monitoring: track open rate, CTR, revenue, conversions, and deliverability; share insights.

Skills

Email Marketing

Klaviyo

Campaign Management

Account Management

Client Communication

Project Coordination

Lifecycle Marketing

Email automation

Reporting & analytics

Stakeholder Management

Tools

ClickUp

Slack

Job description

RapidX is an Email Ops and Retention Marketing partner helping fast-growing eCommerce and DTC brands scale their email marketing.

We work with brands across global markets and specialize in Klaviyo, email marketing, lifecycle flows, campaign management, and email design & development.

We’re looking for an Email Marketing Account Manager who can take ownership of campaign execution, client communication, and day-to-day account coordination.

If you’re highly organized, detail-oriented, comfortable managing multiple stakeholders, and genuinely interested in eCommerce and email marketing, this role is for you.

What You'll Do

Email Marketing Account Manager

Remote | Full-Time

Salary: ₹30,000–₹40,000/month

Experience: 1–3 Years

About RapidX

RapidX is an Email Ops and Retention Marketing partner helping fast-growing eCommerce and DTC brands scale their email marketing.

We work with brands across global markets and specialize in Klaviyo, email marketing, lifecycle flows, campaign management, and email design & development.

We’re looking for an Email Marketing Account Manager who can take ownership of campaign execution, client communication, and day-to-day account coordination.

If you’re highly organized, detail-oriented, comfortable managing multiple stakeholders, and genuinely interested in eCommerce and email marketing, this role is for you.

What You'll Do

1. Campaign Execution

• Conduct test sends and complete QA before every campaign launch in Klaviyo.
• Verify email rendering, links, UTM tracking, segmentation, personalization, and other campaign elements.
• Follow account-specific naming conventions, segmentation, and tagging standards.
• Take ownership of the final QA and execution process before campaigns go live.

2. Client Communication

• Act as the primary day-to-day point of contact for assigned clients.
• Respond to client queries and proactively communicate timelines, revisions, blockers, and next steps.
• Manage communication across Slack, email, and ClickUp.
• Build strong relationships with clients and ensure they always have clear visibility into campaign progress.

3. Campaign & Team Coordination

• Manage campaign timelines and coordinate with designers, developers, copywriters, and strategists.
• Ensure campaigns move smoothly from brief → copy → design → development → QA → deployment.
• Identify and proactively identify blockers such as missing content, assets, delayed approvals, or technical issues.
• Maintain accurate and real-time campaign status updates in Clickup.
• Ensure all deliverables are completed within agreed timelines.

4. Reporting & Performance Monitoring

Track and monitor key email marketing metrics, including:

• Open Rate
• Click-Through Rate (CTR)
• Revenue Generated
• Conversion Rate
• Deliverability Metrics

Share observations, insights, and recommendations with strategists to identify opportunities for improving campaign performance.

What We're Looking For

• 1–3 years of hands-on experience with Klaviyo.
• Experience working in email marketing, eCommerce, or a digital marketing agency.
• Previous experience in Account Management, Client Success, Campaign Management, or Project Coordination.
• Good understanding of email marketing and lifecycle campaigns.
• Familiarity with ClickUp or similar project management tools.
• Basic HTML knowledge for email troubleshooting is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple clients, campaigns, and deadlines simultaneously.
• Proactive problem-solving mindset with the ability to identify issues before they become problems.

Key Skills

Email Marketing | Klaviyo | Campaign Management | Account Management | Client Communication | Project Coordination | Lifecycle Marketing | Email automation | Reporting & analytics | Stakeholder Management

What Success Looks Like

Success in this role will be measured by:

• Campaigns being launched on time and without errors.
• Clients feeling informed, supported, and satisfied throughout the engagement.
• Smooth coordination between clients and internal teams.
• Efficient management of multiple accounts without compromising execution quality.
• Continuous improvement in account KPIs and email marketing performance.
• Strong ownership of timelines, communication, and campaign execution.

Why Join RapidX?

Work remotely with a fast-growing global eCommerce team.

Work with multiple DTC and eCommerce brands across different industries and markets.

Get hands-on exposure to Klaviyo, retention marketing, and lifecycle email campaigns.

Collaborate closely with strategists, designers, developers, and marketing teams.

Build expertise in eCommerce growth and retention marketing.

Join a fast-paced environment where you can take ownership, learn quickly, and grow with the company.