Account Manager

cult.fit; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

cult.fit is seeking an Account Manager to manage and grow a portfolio of marketplace partners in Hyderabad. You will own client relationships, align partner goals with internal teams, and drive performance reviews and growth plans.

The role emphasizes data-driven decision making and cross-functional collaboration with BD, Ops, Product, Marketing, Finance and Support. You will coordinate with internal teams to resolve issues, monitor key metrics, and proactively identify opportunities to improve

Qualifications

• 2–5 years of experience in account management, partner success, business operations, marketplace operations, or a similar role.
• Experience managing business relationships with external partners and coordinating with partner-side teams
• Strong analytical skills and comfort interpreting performance data to identify issues and opportunities
• Excellent stakeholder management, communication and relationship-building skills
• Strong project management and ability to handle multiple partners and priorities

Responsibilities

• Own the overall relationship and business outcomes for a portfolio of marketplace partners
• Build trusted relationships with partner account managers, operating teams, and senior stakeholders; establish clear points of contact
• Set account plans and mutually agreed goals with partners, translating priorities into actions, owners, and timelines
• Monitor partner performance against key metrics such as availability, bookings, customer ratings, service quality and revenue
• Lead regular partner reviews, share performance insights, identify root causes and agree on corrective actions
• Coordinate with internal teams to resolve partner issues and improve outcomes
• Track partner commitments, launches and action items through account plans and trackers
• Proactively identify risks to partner health and customer experience; drive resolution
• Identify opportunities to grow existing accounts through supply, availability, promotions
• Support commercial discussions, renewals and expansion plans with leadership
• Ensure partners understand marketplace processes, tools and performance expectations; drive adoption
• Review partner feedback and customer signals to address gaps
• Maintain accurate records of reviews, decisions, commitments, escalations and plans

Skills

Account management

Partner success

Operations coordination

Analytical skills

Stakeholder management

Project management

Excel / Sheets

Tools

Excel

Google Sheets

Job description

Role Overview

We are looking for an Account Manager to manage and grow a portfolio of marketplace partners, working closely with the partner-side account managers and teams who run day-to-day operations. The role will own the overall health and performance of assigned partner accounts, build strong working relationships with partner leadership and operating teams, and ensure both sides deliver against agreed business plans.

The Account Manager will connect partner goals with internal teams, bring structure to business reviews and issue resolution and identify opportunities to improve partner performance, customer experience and marketplace growth.

Key Responsibilities

• Own the overall relationship and business outcomes for a portfolio of marketplace partners
• Build trusted relationships with partner account managers, operating teams, and senior stakeholders; establish clear points of contact and ways of working
• Set account plans and mutually agreed goals with partners, translating business priorities into clear actions, owners, and timelines
• Monitor partner performance against key metrics such as availability, bookings, customer ratings, service quality and revenue, as relevant to the partner model
• Lead regular partner reviews, share performance insights, identify root causes and agree on corrective actions and growth plans
• Coordinate with internal teams such as Business Development, Operations, Product, Marketing, Finance and Customer Support to resolve partner issues and improve outcomes
• Track partner commitments, operational dependencies, launches and action items through clear account plans and performance trackers
• Proactively identify risks to partner health, customer experience and business performance; drive timely resolution and escalated material issues
• Identify opportunities to grow existing accounts through better supply, improved availability, promotions, and other relevant marketplace initiatives
• Support commercial discussions, renewals and expansion plans in partnership with Business Development and leadership
• Ensure partners understand marketplace processes, policies, tools and performance expectations; drive adoption of relevant workflow
• Review partner feedback and customer signals and work with internal teams and partners to address recurring experience gaps
• Maintain accurate records of reviews, decisions, commitments, escalations and account plans

Key Goals / Success Metrics

• Client Retention Rate
• Revenue from existing accounts
• Commission Upsell/cross-sell contribution
• Client satisfaction and relationship strength

Required Skills and Experience

• 2 to 5 years of experience in account management, partner success, business operations, marketplace operations, or a similar role
• Experience managing business relationships with external partners and coordinating with partner-side account or operations teams
• Strong analytical skills and comfort interpreting performance data to identify issues, opportunities and actions
• Excellent stakeholder management, communication and relationship-building skills
• Strong project management and follow-through with the ability to manage multiple partners and priorities
• Ability to influence and drive outcomes across teams without direct authority
• Working knowledge of Excel or Google Sheets; comfort with dashboards and business review presentations
• Commercial orientation and understanding of revenue, growth and partner economics