Account Manager

Quess IT Solutions; Gurugram District; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Quess IT Solutions in India seeks an experienced Account Manager for IT Staffing / Contract Staffing to manage and grow key client relationships. You will drive end-to-end account management, gather requirements, coordinate delivery and resolve issues to meet client expectations.

You will collaborate with HR, Talent Acquisition, Procurement and business stakeholders, identify upselling opportunities, handle escalations, and track revenue and performance metrics to fuel sustained account growth.

Formación

• Strong experience in IT Staffing / Contract Staffing / C2H.
• Proven experience in Account Management and client handling.
• Good understanding of IT technologies and staffing models.
• Strong communication, negotiation and stakeholder-management skills.
• Experience handling enterprise clients and large-volume requirements.
• Strong commercial acumen with a focus on revenue and account growth.

Responsabilidades

• Manage and grow existing client accounts within the IT Staffing / Contract Staffing business.
• Drive end-to-end account management: client relationships, requirements, delivery coordination and issue resolution.
• Collaborate with recruitment and delivery teams to ensure timely fulfilment of client requirements.
• Develop relationships with HR, Talent Acquisition, Procurement and business stakeholders.
• Identify opportunities for upselling, cross-selling and account expansion.
• Manage client escalations and ensure high levels of customer satisfaction.
• Track account performance, revenue, margins, fulfilment and operational metrics.
• Participate in client meetings, business reviews and negotiations.
• Support commercial discussions, rate negotiations, renewals and contract extensions.
• Drive business growth through existing accounts and identify new opportunities.

Conocimientos

IT Staffing

Contract Staffing

C2H

Account Management

Client handling

Stakeholder Management

Negotiation

Delivery Coordination

Business Development

Revenue Management

Upselling/Cross-selling

Descripción del empleo

• Manage and grow existing client accounts within the IT Staffing / Contract Staffing business.
• Drive end-to-end account management, including client relationship management, requirement gathering, delivery coordination and issue resolution.
• Work closely with recruitment and delivery teams to ensure timely fulfilment of client requirements.
• Develop strong relationships with HR, Talent Acquisition, Procurement and Business stakeholders.
• Identify opportunities for upselling, cross-selling and account expansion.
• Manage client escalations and ensure high levels of customer satisfaction.
• Track account performance, revenue, margins, fulfilment and operational metrics.
• Participate in client meetings, business reviews and negotiations.
• Support commercial discussions, rate negotiations, renewals and contract extensions.
• Drive business growth through existing accounts and identify potential new opportunities.

Required Skills

• Strong experience in IT Staffing / Contract Staffing / C2H.
• Proven experience in Account Management and client handling.
• Good understanding of IT technologies and staffing models.
• Strong communication, negotiation and stakeholder-management skills.
• Experience handling enterprise clients and large-volume requirements.
• Strong commercial acumen with a focus on revenue and account growth.

Additional Advantage

• Candidates who have handled or currently handle accounts such as Accenture or Infosys will have an added advantage.
• Experience managing large enterprise/GCC accounts will be preferred.

Client Management | Account Growth | IT Staffing | C2H | Contract Staffing | Business Development | Stakeholder Management | Negotiation | Revenue Management | Delivery Coordination