Account Manager

TestMu AI; Dadri; On-site; INR 900,000 - 1,200,000; Full time

Job summary

TestMu AI in India is seeking a results-driven account management professional to drive growth across key accounts through strategic upselling and cross-selling. You will lead product adoption initiatives and maintain client loyalty.

You will manage complex stakeholder networks, identify decision-makers, and deliver revenue expansion. The role emphasizes measurable outcomes, such as year-over-year growth and top-tier client retention, with close collaboration with product teams.

Qualifications

• Experience in relationship management.
• Ability to identify upsell opportunities.
• Experience managing stakeholder relationships.
• Proven revenue growth from key account management.
• Demonstrated ability to execute upsell strategies.

Responsibilities

• Drive account expansion and product adoption within key accounts.
• Identify and execute upsell opportunities.
• Expand footprint through cross-selling initiatives.
• Maintain high-level client satisfaction and loyalty.
• Analyze account performance to inform growth strategies.
• Provide feedback to product teams for continuous improvement.

Skills

Relationship management

Upsell identification

Stakeholder management

Job description

The core responsibilities for the job include the following:

Account Expansion (50%)

• Drive product adoption within key accounts.
• Identify and execute upsell opportunities.
• Expand footprint through cross-selling initiatives.
• Maintain high-level client satisfaction and loyalty.

Stakeholder Engagement (30%)

• Manage complex stakeholder relationships effectively.
• Serve as primary contact for all client communications.
• Navigate client organizations to identify key decision-makers.

Strategic Insight (20%)

• Analyze account performance to inform growth strategies.
• Provide feedback to product teams for continuous improvement.
• Utilize industry insights to enhance client engagement.

The core requirements for the job include the following:

Must-Haves:

• Do not apply unless you have these.
• You must have experience in relationship management.
• You must have the ability to identify upsell opportunities.
• You must have experience in managing stakeholder relationships.

The Bar: What you must prove:

• Proven revenue growth from key account management.
• Increased revenue by 30% year-over-year in previous roles.
• Demonstrated ability to execute upsell strategies.
• Successfully upsold products, achieving a 20% increase in sales.
• Effective stakeholder relationship management.
• Managed and retained top-tier clients for over 5 years.
• Strong product adoption initiatives.
• Led initiatives that boosted product adoption by 40%