Account Management - Associate

PwC Acceleration Center India; Kolkata District; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

PwC Acceleration Center India is hiring an Account Management - Associate to cultivate strong client relationships and drive strategic sales initiatives. You will partner with Advisory, Assurance, Tax and Business Services teams to deliver value and growth.

Responsibilities include managing client engagements, coordinating proposals, and using CRM data to guide decisions. English proficiency and 1+ year in sales or PwC exposure are preferred.

Qualifications

• Graduate or postgraduate degree.
• Experience in account management and client relationship building.
• Proficiency with Salesforce CRM, MS Office; familiarity with data visualization and AI platforms.
• Act as liaison between offshore/onshore teams to align client priorities and delivery.

Responsibilities

• Building and maintaining strong client relationships to drive growth and brand visibility.
• Collaborating with teams to develop and execute strategic sales and marketing initiatives.
• Using market research and digital strategies to capture new business opportunities.
• Collaborating with clients to understand goals and develop tailored account strategies.
• Using CRM to manage relationships and track engagement metrics.
• Conducting market research to identify new opportunities and enhance visibility.
• Coordinating proposal management to drive bids.
• Engaging in cross-selling and upselling to grow revenue.
• Managing budgeting for client accounts.
• Implementing customer experience design strategies to improve satisfaction.
• Analyzing business requirements to inform sales initiatives.
• Facilitating stakeholder engagement to build trust.
• Monitoring market trends and reporting insights.

Skills

Account management

Sales & marketing coordination

CRM familiarity

Stakeholder engagement

English proficiency

Education

Graduate or postgraduate

Tools

Salesforce CRM

Microsoft Office

Data visualization tools

AI platforms

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Account Management - Associate, you will engage in building and maintaining strong relationships with clients, confirming their needs are met and providing exceptional service. Within our Internal Firm Services practice, you will focus on collaboration to develop and execute strategic sales and marketing initiatives, driving revenue growth and enhancing brand visibility. As an Associate, you will contribute to projects while developing your skills and knowledge to deliver quality work. You will be exposed to different stakeholders, learning how to build meaningful connections and manage relationships effectively.

In this role at PwC Acceleration Center India, you will play a crucial role in driving business growth and maintaining a positive reputation for the organization. You will be expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. By navigating through the firm, you will build a brand for yourself, opening doors to more opportunities. This position offers a dynamic environment where every experience is an opportunity to learn and grow, allowing you to develop a deeper understanding of the business context and how it is evolving.

Responsibilities

• Building and maintaining strong client relationships to drive business growth and enhance brand visibility
• Collaborating with teams to develop and execute strategic sales and marketing initiatives
• Utilizing market research and digital marketing strategies to capture new business opportunities
• Collaborating with clients to understand their goals and develop tailored account management strategies
• Utilizing CRM software to manage client relationships and track engagement metrics
• Conducting market research to identify new business opportunities and enhance brand visibility
• Coordinating proposal management and support to drive successful bid submissions
• Engaging in cross-selling and upselling activities to maximize revenue growth
• Managing financial budgeting and budgetary management for client accounts
• Implementing customer experience design strategies to improve client satisfaction
• Analyzing business requirements to inform strategic sales initiatives
• Facilitating stakeholder engagement to build trust and loyalty with clients
• Monitoring market trends and reporting insights to inform sales strategies

What You Must Have

• At least a graduate or post graduate
• Experience in account management
• Proficiency with Salesforce CRM, Microsoft Office, and familiarity with reporting/data visualization and AI platforms.
• Act as a key liaison between offshore and onshore teams to ensure alignment on client priorities, account strategies, and delivery expectations for Growth and Emerging accounts.

Support compliance monitoring related to contract deliverables, client requests, and regulatory requirements.

• Assist onshore Account Managers with administrative functions related to contract negotiations, MSAs, and commercial documentation to uphold discipline.
• Prepare and deliver comprehensive Salesforce reports, dashboards, and account meeting materials to provide clear visibility into pipeline status, financials, and client activities
• Manage consistent account governance rhythms, including meeting management, decision tracking, and accountability across multi-stakeholder portfolios.
• At least 1 years of experience in sales, marketing or related PwC experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Advertising, Analytics, Business Administration/Management, Business Communications, Communications Studies/Speech Communication and Rhetoric, Consumer Studies, Design, e-Business, English Literature, Journalism, Marketing, Organizational Management, Public Relations
• Demonstrating proficiency in CRM Software and Digital Analytics
• Engaging in client management and stakeholder engagement
• Utilizing skills in proposal management and coordination
• Applying knowledge in customer experience design and strategy
• Excelling in communication and active listening
• Adapting to fast-paced environments and diverse client needs