Account Management- Associate 2

PwC Acceleration Center India; Kolkata District; On-site; INR 400,000 - 600,000; Full time

Job summary

PwC Acceleration Center India is seeking an Account Management Associate 2 to build and maintain strong client relationships, understand goals and drive revenue growth. You will engage across Advisory, Assurance, Tax and Business Services, and support strategic sales initiatives using CRM and data insights.

You will work in a collaborative, fast-paced environment, delivering high-quality work, ownership, and a learning mindset to grow your personal brand and contribute to PwC's market presence.

Qualifications

• Full time graduate or the equivalent degree.
• 1-3 years of experience in secondary research; CRM tool knowledge.
• Shift timings: 9:30 AM–6:30 PM IST or 12:30 PM–9:00 PM IST.

Responsibilities

• Analyzing and reporting data using dashboards and reporting formats.
• Understanding and interpreting financial and reporting information.
• Updating data in CRM systems.
• Engaging with clients to understand their goals and manage accounts effectively.
• Building and maintaining strong client relationships to drive business growth and loyalty.

Skills

CRM software

Digital analytics

Stakeholder engagement

Client management

Communication skills

Education

Graduate degree or equivalent

Tools

CRM tool

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Account Management‑ Associate 2, you will engage in building and maintaining strong relationships with clients, confirming their needs are met and providing exceptional service. Within our Internal Firm Services practice, you will focus on collaboration to develop and execute strategic sales and marketing initiatives, driving revenue growth and enhancing brand visibility. Your role will involve understanding client goals, managing accounts, and utilizing effective strategies to build trust and loyalty, playing a crucial role in driving business growth and maintaining a positive reputation for the organization.

As an Associate, you will be driven by curiosity and contribute reliably to your team. You will adapt to working with a variety of clients and team members, each presenting unique challenges and opportunities for growth. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. In this role at PwC Acceleration Center India, you will apply a learning mindset, appreciate diverse perspectives, and actively engage in developing your potential, all while building a personal brand that opens doors to more opportunities.

Responsibilities

• Analyzing and reporting data using dashboards and reporting formats
• Understanding and interpreting financial and reporting information
• Preparing inputs and information from databases and other sources that helps PwC win in the marketplace
• Providing industry insights and analysis
• Updating recent data in CRM systems
• Executing projects as per defined guidelines and SLAs
• Utilizing market research and digital analytics to enhance brand visibility and capture new business opportunities
• Engaging with clients to understand their goals and manage accounts effectively
• Building and maintaining strong client relationships to drive business growth and loyalty
• Applying CRM software to track client interactions and improve customer satisfaction
• Supporting the development of creative campaigns to promote the firm's services
• Gathering information from various sources to analyze facts and discern patterns
• Participating in stakeholder engagement to align strategies with organizational targets
• Adapting to a fast‑paced environment and taking ownership of tasks to deliver quality work
• Developing commercial awareness and understanding how the business operates

What You Must Have

• Full time graduate or the equivalent degree
• Associates with 1-3 years of experienced in secondary research, CRM tool (any)/ should be aware of CRM concept. Excellent communication (Written and spoken both)
• Shift timings –9:30 AM to 6:30 PM IST and 12:30 PM to 9:00 PM IST
• At least 1 years of experience in sales, marketing or related PwC experience

  What Sets You Apart

  • Preference for at least one of the following fields of study: Advertising, Analytics, Business Administration/Management, Business Communications, Communications Studies/Speech Communication and Rhetoric, Consumer Studies, Design, e-Business, English Literature, Journalism, Marketing, Organizational Management, Public Relations
  • Demonstrating proficiency in CRM Software and Digital Analytics
  • Excelling in stakeholder engagement and client management
  • Utilizing financial budgeting skills to drive project success
  • Adapting quickly to fast‑paced environments and diverse teams
  • Engaging in active listening and effective communication
  • Building commercial awareness and understanding business operations