Account Executive

Mirats Insights; Mumbai; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Snacks and beverages

Job summary

Mirats Insights in Mumbai, India is seeking an Account Executive to support the Account Management team in managing client accounts, coordinating project execution, and developing proposals. You will work closely with the Account Manager and internal teams to ensure timely updates, accurate documentation, and proactive follow-ups.

The role emphasizes independent handling of routine activities, escalation of critical concerns to the Account Manager, and identifying opportunities for account

Qualifications

• 1-3 years of experience in account management, client servicing, business development, or project coordination.
• Excellent written and verbal communication skills.
• Strong coordination, follow-up, organisation, and time-management skills.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Ability to manage multiple client accounts and project timelines simultaneously.
• Prior experience in market research, customer experience, mystery shopping, or B2B services will be an advantage.
• Snacks and beverages

Responsibilities

• Manage day-to-day communication with assigned clients and respond to routine queries in a timely manner.
• Coordinate client requirements, feedback, approvals, and project updates with relevant internal teams.
• Follow up on pending inputs, deliverables, and client action items.
• Build strong working relationships with client stakeholders and support client retention.
• Maintain records of client discussions, commitments, and agreed timelines.
• Escalate critical client concerns, delivery risks, and relationship issues to the Account Manager.
• Assist in preparing proposals, quotations, presentations, and project scopes based on client requirements.
• Coordinate with internal teams to assess project feasibility, timelines, resource requirements, and costing.
• Ensure proposals accurately reflect client requirements and agreed deliverables.
• Follow up on submitted proposals and maintain an updated proposal tracker.
• Coordinate with the Account Manager on commercial discussions, negotiations, and proposal revisions.
• Coordinate with audit operations, research, quality control, and reporting teams to track project progress.
• Monitor agreed timelines and follow up on pending activities to minimise delays.
• Maintain project trackers covering status, milestones, pending actions, and delivery schedules.
• Communicate routine progress updates to clients and flag potential delays to the Account Manager.
• Ensure client requirements and approved changes are documented and communicated internally.
• Develop an understanding of assigned clients’ businesses, ongoing engagements, and evolving requirements.
• Identify opportunities to introduce additional services such as market research, consumer insights, customer experience studies, and mystery shopping programmes.
• Support the Account Manager in developing account growth plans and preparing cross-selling proposals.
• Monitor existing engagements for potential expansion in scope, locations, frequency, or services.
• Assist in preparing client review presentations and identifying opportunities for repeat business.
• Maintain accurate account trackers, proposal logs, project records, and client communication histories.
• Coordinate timely sharing of agreed reports, dashboards, and project updates with clients.
• Track client feedback and ensure action items are communicated to relevant internal teams.
• Prepare periodic account status updates for review with the Account Manager.

Skills

Account management

Communication

Coordination

MS Excel

MS PowerPoint

MS Word

Market research (advantage)

Job description

We are looking for a proactive and organised Account Executive to support the Account Management team in
managing existing client accounts, coordinating project execution, preparing proposals, and identifying opportunities
for account growth. The candidate will work closely with the Account Manager and internal teams to ensure smooth
client communication, timely project updates, accurate documentation, and effective follow-ups. The role requires
independent handling of routine account activities, with important client concerns and growth opportunities escalated
to the Account Manager.
1. Client Servicing & Account Management
Manage day-to-day communication with assigned clients and respond to routine queries in a timely manner.
Coordinate client requirements, feedback, approvals, and project updates with relevant internal teams.
Follow up on pending inputs, deliverables, and client action items.
Build strong working relationships with client stakeholders and support client retention.
Maintain records of client discussions, commitments, and agreed timelines.
Escalate critical client concerns, delivery risks, and relationship issues to the Account Manager.
2. Proposal Development & Commercial Coordination
Assist in preparing proposals, quotations, presentations, and project scopes based on client requirements.
Coordinate with internal teams to assess project feasibility, timelines, resource requirements, and costing.
Ensure proposals accurately reflect client requirements and agreed deliverables.
Follow up on submitted proposals and maintain an updated proposal tracker.
Coordinate with the Account Manager on commercial discussions, negotiations, and proposal revisions.
3. Project Coordination & Delivery Tracking
Coordinate with audit operations, research, quality control, and reporting teams to track project progress.
Monitor agreed timelines and follow up on pending activities to minimise delays.
Maintain project trackers covering status, milestones, pending actions, and delivery schedules.
Communicate routine progress updates to clients and flag potential delays to the Account Manager.
Ensure client requirements and approved changes are documented and communicated internally.
4. Account Growth & Cross-Selling
Develop an understanding of assigned clients’ businesses, ongoing engagements, and evolving requirements.
Identify opportunities to introduce additional services such as market research, consumer insights, customer
experience studies, and mystery shopping programmes.
Support the Account Manager in developing account growth plans and preparing cross-selling proposals.
Monitor existing engagements for potential expansion in scope, locations, frequency, or services.
Assist in preparing client review presentations and identifying opportunities for repeat business.
5. Reporting & Documentation
Maintain accurate account trackers, proposal logs, project records, and client communication histories.
Coordinate timely sharing of agreed reports, dashboards, and project updates with clients.
Track client feedback and ensure action items are communicated to relevant internal teams.
Prepare periodic account status updates for review with the Account Manager.

• 1–3 years of experience in account management, client servicing, business development, or project coordination.
• Excellent written and verbal communication skills.
• Strong coordination, follow-up, organisation, and time-management skills.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Ability to manage multiple client accounts and project timelines simultaneously.
• Prior experience in market research, customer experience, mystery shopping, or B2B services will be an advantage.
• Snacks and beverages

Experience

1-3

Position

Full-time

Market Research

Openings

1