Account Director (Digital Marketing Agency)

Hypronline; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Direct line to founder

Ownership of accounts

Ambitious brands portfolio

Job summary

HyprOnline, the social and performance marketing engine of Javix Media, seeks an Account Director in Gurugram to own a portfolio of key client accounts. You will be the senior point of trust, steering integrated marketing programmes while protecting quality, budgets and timelines.

You will mentor Account Managers and Executives, drive retention and renewals, and identify upsell opportunities across social, paid media, influencer and content capabilities.

Qualifications

• 8–12 years in digital/integrated marketing, with significant agency client servicing experience.
• Ability to own portfolio growth, retention and revenue targets.
• Fluent across social media, paid media (Meta & Google), influencer marketing and content.

Responsibilities

• Act as senior day-to-day and strategic contact for a portfolio of retained and project clients.
• Build trusted relationships with senior client stakeholders and become an advisor on their business.
• Lead quarterly business reviews, roadmap sessions and escalations with confidence.
• Own retention, renewal and organic growth targets across your portfolio.
• Identify and convert upsell and cross-sell opportunities across HyprOnline's capabilities.
• Manage retainers, scopes of work, estimates and profitability; protect margins and flag scope creep early.
• Lead renewal negotiations and contribute to new-business pitches.

Skills

Portfolio ownership

Cross-functional leadership

Agency experience

Relationship management

Communication

Strategic thinking

Client negotiation

Job description

HyprOnline is the social and performance marketing engine of Javix Media Pvt. Ltd., a Gurugram-based integrated media and marketing group. We build and run always-on brand and performance programmes across social, paid media, influencer, ORM and content for a portfolio spanning dermatology and aesthetics, D2C beauty and skincare, F&B, education and premium lifestyle brands. Our promise to clients is simple: Create. Amplify. Repeat.

The Role

The Account Director owns the health, growth and profitability of a portfolio of key accounts. You are the senior point of trust for our clients and the person who turns their business goals into integrated marketing programmes our teams can deliver. You sit between the client and delivery — setting the direction, protecting quality, growing the relationship and making sure every deliverable ships on time, on brief and on budget.

This is a leadership role: you mentor Account Managers and Executives, hold the commercial line on retainers and scope, and are accountable for retention, upsell and client satisfaction across your book of business.

What You'll Own

• Act as the senior day-to-day and strategic contact for a portfolio of retained and project clients.
• Build trusted relationships with senior client stakeholders — founders, CMOs and marketing heads — and become a genuine advisor on their business, not just their campaigns.
• Lead quarterly business reviews, roadmap sessions and escalations with confidence and clarity.
• Own retention, renewal and organic growth targets across your portfolio.
• Identify and convert upsell and cross-sell opportunities across HyprOnline's capabilities — social, performance media, influencer, ORM and content.
• Manage retainers, scopes of work, estimates and profitability; protect margins and flag scope creep early.
• Lead renewal negotiations and contribute to new-business pitches alongside the leadership team.

Strategy & delivery oversight

• Translate client objectives into integrated, measurable marketing plans and briefs.
• Oversee campaign strategy, creative direction and media plans in partnership with strategy, performance and content teams.
• Review deliverables for quality, brand fit and commercial impact before they reach the client.
• Own the reporting narrative — connect performance data to business outcomes clients care about.

Team leadership

• Lead, coach and grow a pod of Account Managers and Executives; set standards for how HyprOnline shows up with clients.
• Balance workload, prioritise across accounts and unblock the team so work ships on time.
• Partner with delivery leads and specialists to bring the right expertise to each account.

What Success Looks Like

First 30 days- Fully briefed on your portfolio, key stakeholders mapped, and trust established with clients and your pod.

First 90 days-A clear growth and delivery plan per account, cleaned-up scopes, and at least one identified upsell opportunity in motion.

Ongoing-Strong retention and renewals, healthy account margins, measurable client satisfaction, and a team that's visibly levelling up.

What You'll Bring

• 8-12 years in digital / integrated marketing, with significant time on the agency side in client servicing or account management.
• Portfolio ownership: a proven track record of growing and retaining accounts and hitting revenue targets.
• Breadth: working fluency across social media, paid media (Meta & Google), influencer marketing and content — you don't need to run the buttons, but you must speak the language credibly.
• Commercial acumen: comfortable with retainers, scoping, estimates and margin conversations.
• Leadership: experience managing and mentoring account teams.
• Communication: excellent written and verbal skills; can hold a room with senior clients and simplify the complex.
• Composure: calm under pressure, organised across multiple accounts, and outcome-driven.

Nice to Have

• Experience in one or more of our core categories — dermatology/aesthetics, D2C beauty & skincare, F&B, education or premium lifestyle.
• Exposure to ORM, BTL activations or content/IP-led campaigns.
• Experience contributing to or leading new-business pitches.

Why HyprOnline

• A senior seat with real ownership and a direct line to the founder.
• A fast-growing, category-diverse portfolio of ambitious brands.
• The freedom to shape how accounts are run — and to grow them into something bigger.
• A team that genuinely lives Create. Amplify. Repeat.