Salesforce Manager

PwC Acceleration Center India; Bengaluru; Presencial; INR 2.500.000 - 4.000.000; Jornada completa

Descripción de la vacante

PwC India’s Acceleration Center in Bengaluru is seeking a Salesforce Manager to lead client support work within Advisory, guiding Salesforce consulting efforts that improve operational efficiency. You will oversee delivery activities, shape work plans, and support teams in implementing and refining Salesforce solutions aligned with client objectives.

You will lead Salesforce Service Cloud engagements, manage budgets and timelines, coach team members, and ensure outputs meet technical standards.

Formación

• Bachelor's degree required
• 5+ years of experience required
• Proficiency in English (oral and written) required

Responsabilidades

• Lead Salesforce implementation workstreams for client engagements
• Manage project planning, timelines, and delivery for Service Cloud projects
• Guide requirements elicitation, design, configuration, testing, and deployment
• Translate client needs into scalable Salesforce solutions for service ops
• Oversee Salesforce administration and system integration across environments
• Coach team members on delivery, issue resolution, and technical consulting skills
• ReviewDeliverables for alignment with standards, scope, and objectives
• Identify opportunities to improve customer service workflows and cross-channel support

Descripción del empleo

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Salesforce Manager you will lead client support work within our Advisory practice, guiding Salesforce consulting efforts that help clients improve operational efficiency through solution analysis, implementation, training, and ongoing support. As a Manager you will motivate and develop team members, manage performance across assigned workstreams, and bring business insight, technology fluency, and a practical leadership style to client engagements. In this role at PwC, you will oversee Salesforce-related delivery activities, help shape work plans, review outputs, and support teams as they implement and refine application solutions that align with client objectives.

Responsibilities

• Leading Salesforce implementation workstreams across client service and case management initiatives


• Managing project planning, budgeting, timelines, and delivery activities for Salesforce Service Cloud engagements


• Guiding teams through requirements elicitation, process design, configuration, testing, and deployment


• Analyzing client business needs and translating them into scalable Salesforce solutions that support service operations


• Overseeing Salesforce administration, system integration, and platform enhancements across multiple environments


• Coaching team members in solution delivery, issue resolution, and development of technical consulting skills


• Reviewing deliverables for alignment with technical standards, project scope, and client objectives


• Identifying opportunities to improve customer service workflows, field service operations, and cross-channel support processes

What You Must Have

• At least a Bachelor's degree


• At least 5 years of experience


• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Computer and Information Science,Management Information Systems


• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications


• Demonstrating Salesforce Service Cloud implementation experience in client-facing settings


• Leading project planning, budgeting, and delivery for Salesforce workstreams


• Coaching team members through requirements gathering and solution design


• Analyzing system interactions across business processes and technology


• Applying Salesforce administration knowledge across service delivery enhancements