HR Executive

digital marketing service; Nashik District; On-site; INR 167,400 - 279,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Dynamic educational environment

Job summary

STAENZ Academy in Ghaziabad invites a dedicated Telecaller cum Receptionist to join our front desk. You will be the first contact for students, parents, and visitors, greeting them warmly while also making outbound calls to promote courses and enrollments.

The role blends reception duties with telecalling and light admin tasks. We seek candidates with a high school diploma, fluent English and Hindi, strong interpersonal skills, and a proactive, customer‑centric approach. Freshers are welcome.

Qualifications

• High school diploma required; additional customer service or office admin qualifications are a plus.
• Excellent verbal communication in English and Hindi.
• Freshers welcome; prior reception or telecalling experience preferred.
• Ability to multitask and manage reception and calls simultaneously.
• Strong interpersonal skills and friendly, approachable demeanor.

Responsibilities

• Greet and assist students, parents, and visitors at the reception.
• Handle incoming calls and route to appropriate departments.
• Make outbound calls to prospective students and promote courses.
• Provide information on STAENZ Academy’s courses, schedules, and fees.
• Maintain organized reception area and assist with admin tasks.
• Support admissions team with enrollment processes and record keeping.

Skills

Excellent English communication

Hindi communication

Interpersonal skills

Customer service mindset

Multitasking

Education

High school diploma

Tools

MS Office

Job description

Job Title: Telecaller cum Receptionist

Company: STAENZ Academy

Location: Ghaziabad, Uttar Pradesh, India

Employment Type: Full-time

STAENZ Academy is currently seeking a dedicated and multitasking professional to join our team as a Telecaller cum Receptionist at our Ghaziabad branch. The role involves being the first point of contact for students, parents, and visitors, providing a warm welcome and excellent customer service, while also making outbound calls to potential students, promoting our courses, and assisting with various administrative tasks.

Responsibilities

Reception Duties

• Greet and welcome students, parents, and visitors to the academy in a friendly and professional manner.
• Handle incoming calls, addressing inquiries, and transferring calls to the appropriate departments.
• Provide accurate information about STAENZ Academy’s courses, schedules, and other relevant details.
• Maintain a neat and organized reception area, ensuring it reflects a positive image of the academy.

Telecalling

• Make outbound calls to prospective students who have shown interest in our courses.
• Engage potential students in persuasive conversations about the benefits and features of our training programs.
• Answer questions and resolve queries about course content, fees, and enrollment procedures.
• Follow up with leads to nurture and convert them into successful enrollments.

Administrative Support

• Assist in maintaining student records, attendance, and other administrative tasks as required.
• Collaborate with the admissions team to ensure smooth enrollment processes for new students.
• Handle email correspondence professionally and promptly.

Student Assistance

• Provide support to students regarding course-related inquiries, classroom locations, and schedules.
• Assist in organizing student orientation programs and workshops.

Data Management

• Maintain and update the student database and ensure the accuracy of contact information.

Office Coordination

• Coordinate with various departments to facilitate smooth communication and operations.
• Assist in organizing meetings and appointments.

Qualifications

• Minimum of a high school diploma; additional qualifications in customer service or office administration will be an advantage.
• Excellent verbal communication skills in English and Hindi.
• Prior experience in customer service, reception, or telecalling roles preferred; freshers with a customer‑centric approach encouraged.
• Ability to manage reception duties and telecalling responsibilities simultaneously with attention to detail.
• Strong interpersonal skills to build rapport with callers and visitors.
• Basic computer skills, including proficiency in MS Office and managing telecommunication systems.
• Friendly and approachable demeanor with a positive attitude.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive educational environment.
• Scope for growth and career advancement within the organization.

*Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.*

If you are a proactive and customer-oriented individual with excellent communication skills and the ability to handle reception and telecalling tasks, we welcome you to apply for the Telecaller cum Receptionist position at STAENZ Academy’s Ghaziabad branch. Join us in providing quality education and shaping the future of aspiring students.