Telecaller cum Receptionist

digital marketing service; Ghaziabad District; On-site; INR 167,400 - 234,360; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

STAENZ Academy in Ghaziabad is seeking a Telecaller cum Receptionist to greet students and visitors and handle front-desk duties with a friendly, professional approach.

You will also make outbound calls to prospective students, promote courses, manage records, follow up leads, and support admissions and office coordination while delivering excellent customer service in English and Hindi.

Qualifications

• Education: Minimum of a high school diploma; additional qualifications in customer service or office administration are a plus.
• Excellent verbal communication in English and Hindi to interact with students, parents and staff.
• Prior customer service, receptionist or telecalling experience preferred; freshers are welcome.
• Ability to manage reception duties and telecalling concurrently with attention to detail.
• Strong interpersonal skills to build rapport with callers and visitors.

Responsibilities

• Greet and welcome students, parents and visitors in a friendly, professional manner.
• Handle incoming calls, answer inquiries and transfer to appropriate departments.
• Provide information about STAENZ Academy courses, schedules and enrollment steps.
• Maintain a neat, organized reception area reflecting a positive image.
• Make outbound calls to prospective students and nurture leads to enrollments.
• Support admissions with data entry, attendance and email correspondence.

Skills

Verbal English

Verbal Hindi

Multi-tasking

Interpersonal skills

Telecalling

Reception duties

Education

High School Diploma

Tools

MS Office

Telecommunication systems

Job description

Job Title: Telecaller cum Receptionist

Company: STAENZ Academy

Location: Ghaziabad, Uttar Pradesh, India

Employment Type: Full-time

STAENZ Academy is currently seeking a dedicated and multitasking professional to join our team as a Telecaller cum Receptionist at our Ghaziabad branch. As a Telecaller cum Receptionist, you will be the first point of contact for our students, parents, and visitors, providing them with a warm welcome and excellent customer service. Additionally, you will be responsible for making outbound calls to potential students, promoting our courses, and assisting in various administrative tasks. This role demands a personable and proactive individual who can handle both reception duties and telecalling responsibilities effectively.

Reception Duties

• Greet and welcome students, parents, and visitors to the academy in a friendly and professional manner.


• Handle incoming calls, addressing inquiries, and transferring calls to the appropriate departments.


• Provide accurate information about STAENZ Academy’s courses, schedules, and other relevant details.


• Maintain a neat and organized reception area, ensuring it reflects a positive image of the academy.

Telecalling

• Make outbound calls to prospective students who have shown interest in our courses.


• Engage potential students in persuasive conversations about the benefits and features of our training programs.


• Answer questions and resolve queries about course content, fees, and enrollment procedures.


• Follow up with leads to nurture and convert them into successful enrollments.

Administrative Support

• Assist in maintaining student records, attendance, and other administrative tasks as required.


• Collaborate with the admissions team to ensure smooth enrollment processes for new students.


• Handle email correspondence professionally and promptly.

Student Assistance

• Provide support to students regarding course-related inquiries, classroom locations, and schedules.


• Assist in organizing student orientation programs and workshops.

Data Management

• Maintain and update the student database and ensure the accuracy of contact information.

Office Coordination

• Coordinate with various departments to facilitate smooth communication and operations.


• Assist in organizing meetings and appointments.

Qualifications

• Education: Minimum of a high school diploma; additional qualifications in customer service or office administration will be an advantage.


• Communication Skills: Excellent verbal communication skills in English and Hindi to interact with students, parents, and colleagues effectively.


• Customer Service: Prior experience in customer service, receptionist, or telecalling roles will be preferred, but freshers with a customer-centered approach are also encouraged to apply.


• Multi-tasking: Ability to manage reception duties and telecalling responsibilities simultaneously with attention to detail.


• Interpersonal Skills: Strong interpersonal skills to build rapport with callers and visitors, making them feel comfortable and valued.


• Tech-savvy: Basic computer skills, including proficiency in MS Office and managing telecommunication systems.


• Pleasant Personality: A friendly and approachable demeanor with a positive attitude.


• Competitive salary and benefits package.


• Opportunity to work in a dynamic and supportive educational environment.


• Scope for growth and career advancement within the organization.

*Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.*

STAENZ Education Private Limited is an award-winning digital marketing academy providing online and classroom training with in-depth practical knowledge.

STAENZ Academy conducts daily classes to train students and working professionals about latest tools, strategies and topics in Digital Marketing & Data Analytics. Courses at STAENZ Academy includes Advanced & Basic Digital Marketing Course, Digital Marketing Crash Course, SEO Executive Course, Social Media Management Course, PPC Ad Campaigns Management Course etc. Live demonstration and Hands-on Experiences are main part of our training procedure.

STAENZ Education Private Limited

Delhi/NCR

Ghaziabad 2nd Floor, Lakhera Tower 71, Niti Khand I Near Mangal Bazaar Chowk, Indirapuram Ghaziabad - 201014

Noida 523, Fifth Floor, iThum Building Tower B, Sector 62 Near Electronic City Metro Station Noida - 201309

Nashik

Ashoka Marg First Floor, Savitri Building Beside IndusInd Bank Ashoka Marg, Nashik - 11

College Road 4th Floor, Midas Tower, Opposite Walkway Showroom, College Rd, Nashik, Maharashtra 422005

Open Hours

Monday – Friday: 7:30 AM to 8:00 PM Sat & Sun – 9:00 AM to 7:00 PM

Phone Number

[phone] [phone]

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