Academic Counsellor: JEE/NEET (Bilaspur/ Jammu/ Gwalior)

Physics Wallah Pvt. Ltd.; Gwalior District, Bilaspur, Jammu district; On-site; INR 300,000 - 420,000; Full time

Job summary

Physics Wallah Pvt. Ltd. is seeking dynamic Academic Counsellors / Sales Associates to join our counselling team in a work-from-office setup across multiple locations.

You will counsel students and parents, map to NEET/JEE/Foundation verticals, and drive enrollments through regular follow-ups and relationship building. Responsibilities include understanding student needs, explaining PW course structures, and maintaining CRM lead details.

Qualifications

• Graduate in any discipline.
• Strong verbal communication in Hindi and English.
• Minimum 1 year of experience in calling, counselling, telecalling, sales, or a similar customer-facing role.
• Prior experience in EdTech, student counselling, or educational sales is an advantage.
• Willingness to work from home with a stable internet connection and a functional laptop.

Responsibilities

• Counsel students and parents regarding PW courses, batches, and academic programs.
• Drive enrollments through inbound and outbound calls, regular follow-ups, and personalized counselling.
• Understand students' academic backgrounds, learning needs, and career goals to recommend suitable courses.
• Explain course structures, features, benefits, fees, and learning outcomes clearly.
• Handle student and parent queries, objections, and concerns effectively to improve lead conversions.
• Maintain accurate lead details, call outcomes, and follow-up schedules in the CRM.
• Achieve daily, weekly, and monthly counselling and enrollment targets.
• Build strong, trustworthy relationships with students and parents.
• Coordinate with internal teams to ensure a smooth enrollment experience.
• Stay updated on relevant exam patterns, syllabus changes, PW courses, and competitor offerings.

Skills

Excellent communication

Interpersonal skills

Persuasion

Lead follow-up

CRM tools

Google Sheets

Independent work

Education

Graduate in any discipline

Tools

CRM tools

Google Sheets

Job description

Physics Wallah (PW)

Academic Counsellor / Sales Associate (NEET | JEE | Foundation)

Location: Work From Office: Multiple Locations
Academic Verticals: NEET | JEE | Foundation
Laptop: Mandatory Requirement

About the Role

Physics Wallah (PW) is looking for dynamic, target-driven, and student-focused Academic Counsellors / Sales Associates to join our counselling team.

The candidate will be responsible for counselling students and parents, understanding their academic requirements, recommending suitable PW courses and batches, and driving enrollments through effective counselling, regular follow-ups, and relationship building.

Candidates will be mapped to a specific academic vertical NEET, JEE, or Foundation based on their experience, skills, and academic understanding.

Key Responsibilities

• Counsel students and parents regarding PW courses, batches, and academic programs.
• Drive enrollments through inbound and outbound calls, regular follow-ups, and personalized counselling.
• Understand students academic backgrounds, learning needs, and career goals to recommend suitable courses.
• Explain course structures, features, benefits, fees, and learning outcomes clearly.
• Handle student and parent queries, objections, and concerns effectively to improve lead conversions.
• Maintain accurate lead details, call outcomes, and follow-up schedules in the CRM.
• Achieve daily, weekly, and monthly counselling and enrollment targets.
• Build strong, trustworthy relationships with students and parents.
• Coordinate with internal teams to ensure a smooth enrollment experience.
• Stay updated on relevant exam patterns, syllabus changes, PW courses, and competitor offerings.

Eligibility Criteria

• Graduate in any discipline.
• Strong verbal communication skills in Hindi and English.
• Minimum 1 Year of experience in calling, counselling, telecalling, sales, or a similar customer-facing role.
• Prior experience in EdTech, student counselling, or educational sales will be an added advantage.
• Basic understanding of NEET UG, JEE Main & Advanced, or school-level academics is preferred.
• Comfortable working in a target-driven, high-volume calling environment.
• Willingness to work from home with a stable internet connection and a functional laptop.
• Candidates will be mapped to NEET, JEE, or Foundation based on their experience and academic understanding.

Key Skills Required

• Excellent communication and interpersonal skills.
• Strong persuasion, negotiation, and objection-handling abilities.
• Student-first approach with empathy and patience.
• Target-oriented mindset and ability to manage high call volumes.
• Effective follow-up, lead management, and conversion skills.
• Proficiency in CRM tools and Google Sheets for lead tracking and reporting.
• Ability to work independently and manage productivity in Office environment.