Academic Counsellor

Physics Wallah Pvt. Ltd.; Bokaro District; Remote; INR 223,000 - 446,000; Full time

Job summary

Physics Wallah Pvt. Ltd. in Bokaro, Jharkhand, invites applications for a counselling role to guide students and parents about PW courses, batches, and academic programs, aiming to boost enrollments through inbound and outbound calls and personalized follow-ups.

You will assess student backgrounds, explain course structures, handle queries, and maintain CRM records; this is a target-driven, high-volume calling role with work-from-home flexibility and a reliable internet connection.

Qualifications

• Graduate in any discipline.
• Strong verbal communication skills.
• Minimum 1 year of experience in calling, counselling, telecalling sales, or a similar customer-facing role.
• Prior EdTech or educational sales experience is an advantage.
• Willingness to work from home with stable internet and a laptop.

Responsibilities

• Counsel students and parents regarding PW courses, batches, and academic programs.
• Drive enrollments through inbound and outbound calls, regular follow-ups, and personalized counselling.
• Understand students' academic backgrounds, learning needs, and career goals to recommend suitable courses.
• Explain course structures, features, benefits, fees, and learning outcomes clearly.
• Handle student and parent queries, objections, and concerns to improve lead conversions.
• Maintain accurate lead details, call outcomes, and follow-up schedules in the CRM.
• Achieve daily, weekly, and monthly counselling and enrollment targets.
• Coordinate with internal teams to ensure a smooth enrollment experience.
• Stay updated on exam patterns, syllabus changes, PW courses, and competitor offerings.

Skills

Strong verbal communication

Education

Graduate in any discipline

Job description

Location: Bokaro, Jharkhand

Key Responsibilities:

• Counsel students and parents regarding PW courses, batches, and academic programs.
• Drive enrollments through inbound and outbound calls, regular follow-ups, and personalized counselling.
• Understand students academic backgrounds, learning needs, and career goals to recommend suitable courses.
• Explain course structures, features, benefits, fees, and learning outcomes clearly.
• Handle student and parent queries, objections, and concerns effectively to improve lead conversions.
• Maintain accurate lead details, call outcomes, and follow-up schedules in the CRM.
• Achieve daily, weekly, and monthly counselling and enrollment targets.
• Coordinate with internal teams to ensure a smooth enrollment experience.
• Stay updated on relevant exam patterns, syllabus changes. PW courses, and competitor offerings.

Eligibility Criteria:

• Graduate in any discipline.
• Strong verbal communication skills.
• Minimum 1 year of experience in calling, counselling, telecalling sales, or a similar customer-facing role
• Prior experience in EdTech, student counselling or educational sales will be an added advantage.
• Comfortable working in a target-driven, high-volume calling environment
• Willingness to work from home with a stable internet connection and a functional laptop