Academic Counsellor

CADD Centre; Mysuru, Bengaluru, Pune District; On-site; INR 250,000 - 450,000; Full time

Job summary

CADD Centre is looking for an Academic Counsellor to engage with prospective students across Pune, Bangalore, Mysore, and Madurai. The role emphasizes clear communication, a customer-centered mindset, and the ability to explain programs effectively.

You will handle outbound/inbound calls, generate and qualify leads, and maintain CRM records while supporting business growth and target achievement.

Qualifications

• Experience in outbound/inbound telecalling and lead generation.
• Customer-focused and target-driven mindset.
• Ability to communicate clearly with prospective students.

Responsibilities

• Make outbound calls to potential customers and explain products/services.
• Handle inbound customer inquiries professionally.
• Generate and qualify leads through tele calling activities.
• Follow up with interested prospects and maintain regular communication.
• Maintain accurate records of calls, customer interactions, and follow-ups.
• Achieve daily, weekly, and monthly calling targets.
• Resolve basic customer queries and escalate complex issues when required.
• Update CRM/database with customer information and call outcomes.
• Coordinate with internal teams for lead conversion and customer support.

Skills

Verbal communication

English / native language

Persuasion

Listening skills

CRM tools

MS Office

Target oriented

Interpersonal skills

Tools

CRM tools

MS Office

Job description

Role & responsibilities

Position: Academic Counsellor

Location: Pune, Bangalore, Mysore, Madurai

Experience: 0-3 Years

Job Summary

We are looking for a dynamic and enthusiastic Academic Counsellor to communicate with prospective customers, explain company products/services, generate leads, and support business growth. The ideal candidate should possess excellent communication skills and a customer-centric approach.

Key Responsibilities:

• Make outbound calls to potential customers and explain products/services.
• Handle inbound customer inquiries professionally.
• Generate and qualify leads through tele calling activities.
• Follow up with interested prospects and maintain regular communication.
• Maintain accurate records of calls, customer interactions, and follow-ups.
• Achieve daily, weekly, and monthly calling targets.
• Resolve basic customer queries and escalat e complex issues when required.
• Update CRM/database with customer information and call outcomes.
• Coordinate with internal teams for lead conversion and customer support.

Required Skills:

• Excellent verbal communication in Hindi.
• Basic communication skills in English and/or native language.
• Strong persuasion and negotiation skills.
• Good listening and interpersonal skills.
• Ability to work with CRM tools and MS Office.
• Target-oriented and self‑motivated.

Company profile: https://caddcentre.com/

Preferred candidate profile

Must have experience in Tele calling or Inside sales