Academic Counsellor

ITXG(Institute of TXG); Kozhikode district; On-site; INR 250,000 - 600,000; Full time

Benefits offered by this job

Professional work environment

Growth opportunities

Competitive salary

Job summary

ITXG (Institute of TXG) seeks an Academic Counsellor for its Kozhikode campus. The role covers student counselling, course guidance, admissions support and front-office duties in a busy education environment.

The position requires strong English and Malayalam communication, friendly interpersonal skills and the ability to manage records, schedules and follow-ups with prospective students.

Qualifications

• Strong communication and interpersonal abilities for counselling and front-office duties.
• Excellent written and spoken English and Malayalam communications.
• Ability to guide students on courses, fees, schedules and career opportunities.

Responsibilities

• Welcome students and visitors with a professional front-desk experience.
• Handle calls, messages, emails and walk-ins promptly and courteously.
• Explain academy courses, eligibility, duration, fees and career opportunities.
• Counsel prospective students based on background, interests and goals.
• Schedule counselling sessions, assessments, interviews and admissions appointments.
• Maintain accurate records of enquiries and admissions using Excel/Sheets or CRM.
• Coordinate with teams regarding batches, course availability and student requirements.
• Assist with admissions documentation and enrolment coordination.
• Follow up with prospective students to improve enquiries-to-admission conversion.

Skills

Communication skills

Interpersonal skills

English proficiency

Malayalam proficiency

Time management

Organization

Tools

MS Office

Excel/Google Sheets

CRM software

Job description

ITXG (Institute of TXG) is a premier institution focused on developing future engineering and technology professionals for the digital construction industry. The institute emphasizes practical skills and applied knowledge that align with current and emerging industry requirements. Through an innovative curriculum, hands-on projects, and strong industry partnerships, ITXG offers learners exposure to real-world challenges and solutions. The learning environment encourages creativity, innovation, and continuous professional growth. Prospective team members join a mission-driven organization committed to shaping the next generation of technical talent.

The Academic Counsellor is a full-time, on-site role based at the ITXG campus in Kozhikode. This role involves providing individual and group counseling to students on academic pathways, course selection, and performance improvement. The Academic Counsellor supports learners with career planning, helping them understand industry trends, relevant skills, and opportunities in engineering and technology. Daily responsibilities include conducting counseling sessions, maintaining student records, collaborating with faculty on student support plans, and organizing workshops or information sessions on academic and career development. The role also includes guiding students on educational resources, monitoring progress, and referring learners to appropriate support services when needed.

Key Responsibilities

• Welcome students, parents, visitors and other guests and provide a professional front-desk experience.
• Handle incoming calls, WhatsApp enquiries, emails and walk-in enquiries promptly and courteously.
• Understand and explain the academy’s courses, training programs, eligibility, duration, fees, schedules and career opportunities.
• Counsel prospective students based on their educational background, interests and career goals.
• Generate, record, qualify and follow up on leads through calls, WhatsApp and other communication channels.
• Schedule counselling sessions, assessments, interviews, demo classes and admissions appointments.
• Maintain accurate records of enquiries, follow-ups, admissions and student information using Excel/Google Sheets or CRM software.
• Coordinate with academic and administrative teams regarding batch schedules, course availability and student requirements.
• Support the complete admission process, including enquiry handling, application documentation and enrolment coordination.
• Follow up with prospective students to improve enquiry-to-admission conversion.
• Maintain a clean, organised and welcoming reception area.
• Assist with basic administrative activities, student communication and academy events when required.
• Excellent verbal and written communication skills, particularly in English and Malayalam.
• Strong interpersonal skills and a friendly, approachable personality.
• Good listening, counselling and convincing skills.
• Ability to understand student needs and recommend suitable courses.
• Basic proficiency in MS Office, Excel/Google Sheets and email communication.
• Good follow-up, time-management and organisational skills.
• Ability to work independently as well as coordinate effectively with a team.

Education & Experience

• Prior experience in reception, academic counselling, admissions, customer service, telecalling or education/training institutes will be an advantage.
• Fresh graduates with strong communication and interpersonal skills are encouraged to apply. Key Performance Areas (KPIs)

Key Performance Areas (KPIs)

• Quality and responsiveness of student/parent enquiries.
• Lead follow-up and conversion into counselling appointments and admissions.
• Accuracy and timely updating of enquiry and admission records.
• Student and visitor satisfaction.
• Professionalism and efficiency in front-office operations.

What We Offer

• Professional and supportive work environment.
• Opportunity to work in a growing education and training academy.
• Exposure to student counselling, admissions, and academy operations.
• Career growth opportunities based on performance.
• Competitive salary and incentives based on experience and suitability.
• Prior experience in reception, academic counselling, admissions, customer service, telecalling or education/training institutes will be an advantage.
• Fresh graduates with strong communication and interpersonal skills are encouraged to apply.

Key Performance Areas (KPIs)

• Quality and responsiveness of student/parent enquiries.
• Lead follow-up and conversion into counselling appointments and admissions.
• Accuracy and timely updating of enquiry and admission records.
• Student and visitor satisfaction.
• Professionalism and efficiency in front-office operations.