Senior Admissions Counsellor

upGrad Study Abroad; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

upGrad Study Abroad in Bengaluru is seeking a proven Sales leader to build and manage a direct-to-consumer admissions team for high-ticket education programs. You will lead 5–7 Admissions Counsellors, drive monthly and quarterly enrolments and revenue, and own the complete sales lifecycle from initial contact to post-sale relationship management.

The role requires exceptional English communication, a data-driven approach, and a track record of thriving in competitive B2C environments with

Qualifications

• Outstanding English communication (written and verbal) and interpersonal skills.
• 3+ years of sales experience in B2C; education sales preferred but not required.
• Experience handling Inside Sales teams is an advantage.
• Solution oriented with effective problem solving skills.
• Strong listener with ability to build trust with internal and external stakeholders.

Responsibilities

• Leading a team of 5-7 Admissions Counsellors
• Providing strategic leadership to achieve monthly and quarterly enrolment/revenue and collection targets
• Owning the complete sales closing life cycle for leads assigned to your team across, including phone calls, product demos, sales closing, and post-sales relationship management
• Monitoring the Sales Pipeline for your team and quality of the Sales funnel
• Overseeing training by Team Managers on learner profiling, program knowledge and sales techniques
• Controlling attrition by nurturing sales talent
• Setting up team performance standards and monitoring progress against goals
• Establishing the uniqueness of upGrad’s online learning model

Skills

Sales leadership

Inside sales management

Data-driven

English communication

High-ticket sales

B2C sales

Customer relationship management

Job description

You are a proven Sales leader with hands-on experience in setting up and managing direct to consumer consultative sale team You have managed a team of Inside Sales executives and are looking to take your next career step in a very fast paced, demanding market. You are comfortable working with high ticket size products which require focused nurturing over a period of time and yet can build urgency for the end consumer to decide fast. You have worked in an extremely competitive sales environment and have been at the top 10 percentile of your team. You are an extremely Data driven individual with an experience of building and scaling up Sales processes.

What will you be doing

• Leading a team of 5-7 Admissions Counsellors
• Providing strategic leadership to the team for achieving monthly and quarterly enrolment/ revenue and collection targets
• Owning the complete sales closing life cycle for leads assigned to your team across . This includes managing a team that is making phone calls, product demonstrations, sales closing, and post sales relationship management
• Monitoring the Sales Pipeline for your team and to ensure quality of the Sales funnel
• Monitoring the training provided by Team Managers to existing Admissions Counsellors on Right profiling of learner, Program knowledge, Sales closure techniques
• Controlling the attrition of team by managing and nurturing sales talent
• Setting up team’s performance standards using key Input and Output metrics and monitor the team’s overall performance against the set goals
• Establishing the uniqueness and effectiveness of upGrad’s model of online learning

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What we are looking for?

• Individual with outstanding English communication (written and verbal) and interpersonal skills
• . 3+yearsofexperience in sales inB2C ideally. Education sales experience preferred but not essential.
• Experience of handling Inside Sales team will be an advantage
• Solution oriented with effective problem solving skills
• Great listeners, and trustworthy individuals who can bond with both Internal and external stakeholders.
• Individuals with ability to approach any situation with patience and very strong empathy
• Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets