Academic Counsellor

Intellea; Chennai District; On-site; INR 360,000 - 540,000; Full time

Job summary

Intellea in Chennai is seeking an Academic Counsellor to guide students through career goals and suitable learning programs, handling enquiries and leads, and supporting them throughout the admission journey.

The ideal candidate will have excellent communication, a consultative approach, and a genuine interest in helping students make informed career decisions. Strong CRM usage and target-focused performance are expected.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Confident in handling phone calls and student interactions.
• Ability to understand student needs and provide consultative guidance.
• Strong persuasion, negotiation, and follow-up skills.
• Comfortable working with targets and performance metrics.
• Basic knowledge of CRM systems, Google Workspace, or similar tools.
• Prior experience in academic counselling, education sales, inside sales, telecalling, or student admissions is preferred.

Responsibilities

• Understand students' academic background, career aspirations, interests, and learning requirements to recommend suitable programs.
• Handle inbound and outbound leads, respond to enquiries, and effectively communicate Intellea's courses and offerings.
• Explain course structure, curriculum, duration, learning outcomes, career opportunities, and other relevant program details.
• Maintain consistent and timely follow-ups with prospective students through calls, WhatsApp, email, and other communication channels.
• Guide students through the complete enrollment process, from initial enquiry to registration and onboarding.
• Address student and parent queries professionally and provide accurate information regarding programs, fees, schedules, and learning support.
• Work toward counselling, enrollment, and conversion targets while maintaining a high-quality student experience.
• Maintain accurate records of leads, conversations, follow-ups, counselling status, and admissions in the designated CRM/system.
• Build strong relationships with prospective and enrolled students and ensure a smooth transition from counselling to the academic team.
• Gather student feedback and coordinate with sales, academic, and operations teams to improve the overall learner experience.
• Stay updated on relevant career trends, industry requirements, and student preferences to provide more effective guidance.

Skills

Verbal & written comms

Interpersonal skills

Phone handling

Consultative guidance

Persuasion & follow-up

Target-driven

CRM/Google Workspace

Academic counselling experience

Tools

CRM

Google Workspace

Job description

Academic Counsellor Job Description

We are looking for a motivated and student-focused Academic Counsellor to join the Intellea team. The role involves understanding students' career goals, guiding them toward suitable learning programs, handling enquiries and leads, and supporting them throughout the admission journey.

The ideal candidate should have excellent communication skills, a consultative approach, and a genuine interest in helping students make informed career decisions.

Key Roles & Responsibilities

• Student Counselling: Understand students' academic background, career aspirations, interests, and learning requirements to recommend suitable programs.
• Lead Management: Handle inbound and outbound leads, respond to enquiries, and effectively communicate Intellea's courses and offerings.
• Course Guidance: Explain course structure, curriculum, duration, learning outcomes, career opportunities, and other relevant program details.
• Follow-ups: Maintain consistent and timely follow-ups with prospective students through calls, WhatsApp, email, and other communication channels.
• Admission Support: Guide students through the complete enrollment process, from initial enquiry to registration and onboarding.
• Query Resolution: Address student and parent queries professionally and provide accurate information regarding programs, fees, schedules, and learning support.
• Conversion & Target Achievement: Work toward counselling, enrollment, and conversion targets while maintaining a high-quality student experience.
• CRM & Documentation: Maintain accurate records of leads, conversations, follow-ups, counselling status, and admissions in the designated CRM/system.
• Student Relationship Management: Build strong relationships with prospective and enrolled students and ensure a smooth transition from counselling to the academic team.
• Feedback & Coordination: Gather student feedback and coordinate with sales, academic, and operations teams to improve the overall learner experience.
• Market & Student Insights: Stay updated on relevant career trends, industry requirements, and student preferences to provide more effective guidance.

Preferred Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Confident in handling phone calls and student interactions.
• Ability to understand student needs and provide consultative guidance.
• Strong persuasion, negotiation, and follow-up skills.
• Comfortable working with targets and performance metrics.
• Basic knowledge of CRM systems, Google Workspace, or similar tools.
• Prior experience in academic counselling, education sales, inside sales, telecalling, or student admissions is preferred.

Key Performance Indicators

• Lead-to-counselling conversion
• Counselling-to-enrollment conversion
• Follow-up effectiveness
• Number of enrollments
• Target achievement
• Lead/CRM data accuracy
• Student satisfaction and engagement