Academic Advisor - Customer Service

KIAAKA GLOBAL; Bengaluru; Sur place; INR 301 000 - 502 000; Plein temps

Avantages offerts par ce poste

Lucrative incentives

Résumé du poste

KIAAKA GLOBAL is hiring an Academic Advisor (Customer Service / Retention) for the EdTech sector in Bangalore. The position offers up to ₹45,000 take-home plus incentives, a day shift, six days a week with Sunday off, and 100% virtual interview rounds, enabling immediate joining.

Role involves handling inbound/outbound interactions to retain students, guiding learners and parents on programs, and pursuing upsell opportunities while maintaining high CSAT scores.

Qualifications

• Minimum 2+ years of solid experience in Customer Service, Client Retention, or Upselling (EdTech or BPO/Call Center background preferred).
• Graduation is mandatory.

Responsabilités

• Handle inbound/outbound customer interactions focusing on student/customer retention, relationship management, and service excellence.
• Guide learners/parents regarding educational programs, explain value propositions, and manage upselling opportunities.
• Resolve queries and provide prompt, professional support while maintaining high customer satisfaction (CSAT) scores.
• Meet and exceed daily/monthly performance metrics related to retention and service targets.

Connaissances

Customer Service

Retention

Upselling

Formation

Graduation

Description du poste

Hiring Academic Advisor (Customer Service / Retention) - Edtech | Up to 45k + Incentives | MG Road, Bangalore

Company Profile: Leading EdTech Brand

Shift Timings: Day Shift (6 Days Working, Sunday Fixed Off)

Salary Offered: Up to ₹45,000 Take Home + Lucrative Incentives

Interview Process: 100% Virtual Rounds (Quick Hiring)

Joining Timeline: Immediate Joiners Only

Hiring Academic Advisor (Customer Service / Retention) - Edtech | Up to 45k + Incentives | MG Road, Bangalore

Company Profile: Leading EdTech Brand

Shift Timings: Day Shift (6 Days Working, Sunday Fixed Off)

Salary Offered: Up to ₹45,000 Take Home + Lucrative Incentives

Interview Process: 100% Virtual Rounds (Quick Hiring)

Joining Timeline: Immediate Joiners Only

Key Responsibilities:

• Handle inbound/outbound customer interactions, focusing on student/customer retention, relationship management, and service excellence.
• Guide learners/parents effectively regarding educational programs, explaining value propositions, and managing upselling opportunities.
• Resolve queries and provide prompt, professional support while maintaining high customer satisfaction (CSAT) scores.
• Meet and exceed daily/monthly performance metrics related to retention and service targets.

Candidate Requirements:

• Experience: Minimum 2+ years of solid experience in Customer Service, Client Retention, or Upselling (EdTech or BPO/Call Center background preferred).
• Education: Graduation is Mandatory.
• Language Proficiency: Excellent command of both Hindi and English (spoken and written) is non-negotiable.
• Availability: Must be an immediate joiner available to start at the earliest.

Why Join Us?

• Attractive salary package up to ₹45K Take Home with high-earning incentive potential.
• Fixed Sunday Off to maintain a healthy work-life balance.
• Fast-track career growth in a thriving EdTech sector.
• Convenient central location (MG Road, Bangalore) with a great work culture.