Academic Advisor

Naukri E-hire; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Naukri E-hire in Bengaluru seeks an admission counsellor to be the first university contact, interface between students and university departments, and track student progress as per the session calendar. You will handle academic and admin queries via calls, email and chat, guiding students to timely completion of requirements.

Ideal candidates have 2–10 years in admission counselling or related educational customer service, strong communication skills, and the ability to work independently from

Qualifications

• 2–10 years of experience in admission counselling or related field.
• Strong understanding of education industry trends in India.
• Excellent communication skills for effective phone conversations.

Responsibilities

• Be the first level point of university contact for students.
• Interface between students and university departments.
• Track and communicate student progress and submission status.
• Handle academic and administrative queries via calls, email and chat.
• Assist with semester-related queries and ensure timely completion of requirements.
• Make outbound calls to update course progress and respond to queries.

Skills

Student counselling

Communication

University liaison

Customer service

Job description

Roles and Responsibilities :

• To be the first level - point of university contact for the student.
• To act as an interface between the Student and the University departments.
• To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
• To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
• To facilitate in addressing students with their semester – subject related queries.
• To nurture students in completing their academic requirements in a timely manner.
• To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students specific requirements/ queries and also receive inbound calls whenever required to address students queries and respond to their emails.

Job Requirements :

• 2-10 years of experience in admission counselling or a related field (e.g., educational customer service ).
• Strong understanding of the education industry trends and developments in India.
• Excellent communication skills for effective phone conversations with diverse groups of people.
• Ability to work independently from office environment.