Academic Advisor

Impactica Solutions; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

UNext Learning Pvt. Ltd. in Bengaluru seeks an Academic Advisor to provide academic and administrative support to students from admission to program completion, ensuring high satisfaction, re-registration, and completion rates.

The role involves handling queries via calls, emails, and chat; tracking academic progress; coordinating with university teams; and maintaining MIS with Excel. Weekend shifts may be required.

Qualifications

• Excellent verbal & written communication.
• Student counselling/academic support experience.
• Good knowledge of Excel, CRM/ticketing systems.
• Strong problem-solving, multitasking & interpersonal skills.
• Willingness to work on rotational weekends.

Responsibilities

• Handle student queries through calls, emails, and chat.
• Track student academic progress, assignments, projects, and submissions.
• Make inbound/outbound calls to support and engage students.
• Coordinate with university teams to resolve student issues within TAT.
• Maintain student MIS and reports using Excel/PPT.
• Ensure student satisfaction, retention, and semester re-registration.
• Identify and elevate priority issues when required.

Skills

Communication

Counselling

Interpersonal skills

Multitasking

Weekend shifts

Hindi language

Education

Post-Graduation (Management/Commerce/Journalism/MCA/IT)

Tools

Excel

CRM/Ticketing

Job description

Academic Advisor Bangalore | UNext Learning

Company: UNext Learning Pvt. Ltd.
Location: Bangalore
Experience: 26 Years
Qualification: Post-Graduation (Management/Commerce/Journalism/MCA/IT)

Job Summary:

Responsible for providing academic and administrative support to students from admission to program completion, ensuring high student satisfaction, re-registration, and completion rates.

Key Responsibilities:

• Handle student queries through calls, emails, and chat.
• Track student academic progress, assignments, projects, and submissions.
• Make inbound/outbound calls to support and engage students.
• Coordinate with university teams to resolve student issues within TAT.
• Maintain student MIS and reports using Excel/PPT.
• Ensure student satisfaction, retention, and semester re-registration.
• Identify and elevate priority issues when required.

Required Skills:

• Excellent verbal & written communication.
• Student counselling/academic support experience.
• Good knowledge of Excel, CRM/ticketing systems.
• Strong problem-solving, multitasking & interpersonal skills.
• Willingness to work on rotational weekends.

Preferred: Experience in handling inbound & outbound calls.

Language :- Hindi Mandatory