Abroad Education Counsellor

TR Training And Consulting Services; Hyderabad; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Texas International Academy (TIA) is seeking an Abroad Education Counsellor Tele-Sales to join the Admissions team in Hyderabad. The role focuses on connecting with prospective students and parents, explaining overseas education pathways, and converting qualified leads into admissions.

The ideal candidate should excel in communication, handle high-volume calling, and possess a strong B2C sales mindset with a client-focused approach.

Competenze

• Excellent verbal communication and interpersonal skills.
• Strong tele-sales and lead-conversion abilities.
• Ability to communicate confidently with parents and students.
• Target-driven with a strong sales mindset.

Mansioni

• Make outbound calls to prospective students and parents from assigned leads.
• Understand student backgrounds and overseas education aspirations.
• Explain programs, pathways, scholarships, and admissions opportunities.
• Counsel students over the phone and address queries effectively.
• Follow up with leads via calls, WhatsApp, and other channels.
• Build rapport and trust with students and parents.
• Achieve daily/weekly/monthly calling and admission targets.
• Maintain lead and conversion records in the CRM.

Conoscenze

Tele-sales

Lead conversion

Communication

Persuasion

Target oriented

CRM usage

Relationship-building

English proficiency

Strumenti

CRM systems

Descrizione del lavoro

Job Title: Abroad Education Counsellor Tele-Sales
Department: Sales & Admissions
Location: Hyderabad On-site
Experience: 14 years
Employment Type: Full-time

About the Role

Texas International Academy (TIA) is looking for target-oriented Abroad Education Counsellor Tele-Sales to join our Admissions team. The role involves connecting with prospective students and parents, understanding their academic and career aspirations, explaining TIA's programs and overseas education pathways, and converting qualified leads into admissions.

The ideal candidate should have excellent communication and convincing skills, be comfortable with high-volume calling, and have a strong B2C sales mindset.

Key Responsibilities

• Make outbound calls to prospective students and parents from assigned leads.
• Understand the student's academic background, interests, career goals, and overseas education aspirations.
• Explain TIA's programs, academic offerings, overseas university pathways, scholarships, and admission opportunities.
• Counsel students and parents over the phone and address their queries effectively.
• Follow up consistently with leads through calls, WhatsApp, and other communication channels.
• Build rapport and establish trust with students and parents.
• Handle objections related to fees, course structure, overseas opportunities, competition, and decision-making.
• Convert qualified leads into counselling appointments and ultimately into admissions.
• Maintain accurate records of calls, follow-ups, lead status, and conversions in the CRM.
• Achieve defined daily/weekly/monthly calling and admission conversion targets.
• Work closely with the Admissions Counselling and Academic teams to ensure a smooth student journey.
• Re-engage inactive, cold, and previously contacted leads to generate conversions.
• Provide regular updates on lead status, conversion pipeline, and follow-up requirements to the reporting manager.
• Stay updated on TIA's programs, overseas university requirements, scholarships, and relevant admission processes.

Key Skills & Competencies

• Excellent verbal communication and interpersonal skills.
• Strong tele-sales and lead-conversion skills.
• Ability to confidently communicate with parents and students.
• Strong persuasion, negotiation, and objection-handling skills.
• Target-oriented and self-motivated approach.
• Ability to handle a high volume of calls and follow-ups.
• Good listening and counselling skills.
• Strong follow-up discipline and relationship-building ability.
• Comfortable working with CRM systems and maintaining lead data.
• Good English communication skills; additional regional languages will be an advantage.

Preferred Experience

• 14 years of experience in tele-sales, inside sales, education sales, admissions, or overseas education counselling.
• Candidates from EdTech, Study Abroad, Education, B2C Sales, or Admissions backgrounds are preferred.
• Candidates with proven experience in calling-based sales and meeting conversion targets will be given preference.

Performance Metrics

The role will primarily be evaluated on:

• Daily/weekly calling activity
• Lead follow-up and engagement
• Counselling appointments generated
• Lead-to-appointment conversion
• Appointment-to-admission conversion
• Monthly admission/revenue targets
• Follow-up effectiveness and CRM discipline

Ideal Candidate

We are looking for someone who is sales-driven, confident on calls, persuasive, energetic, and comfortable speaking with parents and students. The candidate should enjoy working with targets and be able to convert conversations into meaningful counselling opportunities and admissions.

Key Words

Tele-Sales | Inside Sales | B2C Sales | Lead Conversion | Education Counselling | Admissions | Outbound Calling | Lead Generation | Parent Counselling