ABHFL - Collections Manager - Recovery - Kolkata

Aditya Birla Insulators; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Aditya Birla Insulators in India seeks a collections professional to oversee recovery actions for delinquent portfolios, monitor accounts, and coordinate with Sales, Risk and Policy teams to improve resolution rates and minimize losses.

The role requires thorough documentation, compliance with regulatory norms, and prompt handling of customer complaints. This position involves collaboration with the legal team on escalated cases to ensure lawful recovery processes.

Responsibilities

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with nonperforming defaulting borrowers to create optimum recovery solutions
• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, NonStarters, SKIPs, Fraud Cases, etc.
• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams
• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Job description

Responsibilities

Result Areas

Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with nonperforming defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, NonStarters, SKIPs, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations