ABHFL - Collections Manager - Recovery - Kolkata

ABC - Aditya Birla Housing Finance Limited; West Bengal; On-site; INR 450,000 - 750,000; Full time

Job summary

ABC - Aditya Birla Housing Finance Limited in India seeks a focused collections professional to manage escalation paths, monitor delinquent accounts, and drive timely recoveries. You will coordinate with Sales, Risk, Policy, and Legal teams to resolve cases in compliance with regulatory norms.

Key duties include minimizing credit losses, reviewing portfolios daily, handling customer complaints, and supporting audits while ensuring customer satisfaction and adherence to internal guidelines.

Responsibilities

• Achieve collections targets
• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions
• Portfolio review and monitoring
• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPS, Fraud Cases, etc.
• Compliance and audit
• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams
• Customer escalations and complaints
• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Job description

ey Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPS, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations