Portfolio Collection Manager-Retail Digital

Birla Carbon; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

Birla Carbon is seeking a Collections Manager responsible for managing the collections process for delinquent accounts across India. The role includes monitoring customer accounts, ensuring compliance with regulations, and providing regular insights to management. Candidates should have proven experience in collections and a strong understanding of compliance requirements. This position plays a critical role in minimizing credit losses and driving higher resolution rates in a dynamic finance environment.

Qualifications

• Proven experience in managing collections processes for delinquent accounts.
• Strong understanding of compliance and regulatory requirements.
• Ability to negotiate and build relationships with borrowers.

Responsibilities

• Manage the collections process for delinquent accounts ensuring compliance.
• Monitor customer accounts and provide inputs to management on delinquency trends.
• Coordinate with legal team in escalated cases.

Skills

Collections Process Management

Compliance Knowledge

Customer Relationship Management

Analytical Skills

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Designation:

Job Description:

Basic Details:

• Unit: Aditya Birla Finance Ltd.
• Location: Pan India
• Position Title: Collections Manager
• Reports to: Area Collections Manager
• Date of writing/updation: 25 th March 2021

Job Purpose:

To manage the collections process for a set of delinquent accounts within a location, working with non‑performing defaulting borrowers to create optimum recovery solutions, ensuring compliance with all internal policies and relevant regulations.

Dimensions:

• Achievement of month ECL / NCL & Resolution Targets
• Delivery of ECL numbers, which gets prepared by the Strategy Team
• High focus on Cost metrics and CoA’s.

Job Context & Major Challenges:

Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non‑Deposit accepting Non‑Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec’20, ABFL has a pan‑India presence with 91 branches and a lending book of Rs. 45,560 Crores.

ABFL offers end‑to‑end lending solutions to a diverse set of customers – Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division.

ABFL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Collections function carries out monitoring of client‑wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialise in managing delinquent customers who have come under financial stress due to market events / changes in business patterns and also from those customers who have intentionally stopped payment of dues with malpractice intentions. It also carries out overdue loan recovery from defaulting clients.

Key Result Areas:

Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non‑performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non‑Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations