5089084-Assistant Manager

EXL Talent Acquisition Team; Dadri; Presencial; INR 300 000 - 550 000; Tempo integral

Resumo da oferta

EXL Talent Acquisition Team in Dadri, Uttar Pradesh, is seeking a detail-oriented professional to support end-to-end P2P processes. You will handle invoice processing, vendor interactions, and T&E along with strong communication with customers via email and MS Teams.

The role emphasizes training new joiners, timely feedback, and meeting client KPIs while maintaining quality and productivity across the queue and internal processes.

Qualificações

• End-to-end P2P knowledge and processes
• Excellent verbal and written English communication
• Strong Excel/spreadsheets experience
• Ability to meet client KPIs and SLAs
• Ability to train new joiners and provide feedback

Responsabilidades

• Act as Voice of the Customer to represent customer needs internally
• Deliver timely feedback on process training and drive corrective actions
• Clear assist queue daily and provide feedback to team members
• Ensure compliance with company-wide procedures
• Determine escalation needs for requests
• Meet client KPIs and performance targets
• Deliver on performance metrics and maintain quality and productivity
• Communicate effectively with team members and clients
• Analyze data to solve problems quickly
• Align with organizational targets and respond to customer needs swiftly

Conhecimentos

P2P process

Communication skills

Invoice Processing

Vendor management

T&E knowledge

English fluency

Team collaboration

KPI achievement

Ferramentas

Excel

MS Teams

Descrição da oferta de emprego

• Excellent knowledge of end-to-end P2P process.Should have performed Invoice Processing, Vendor, TnE with good communication skills.Good knowledge on account payable principle and conceptsContact with customers via email and MS Teams on a day-to-day basis.
• Act as Voice of the Customer internally to represent customer needs and wants.
• Strong experience working with Excel/Spreadsheets.Excellent verbal and written communication skills and is a fluent speaker/writer in English.
• To impart process training to all new joiners.
• Provide and accept on time feedback on process training and ensure timely corrective action.
• To clear the assist queue daily and provide feedback to team members.
• Compliance rules and regulations are a part of process / product knowledge.Tested as a part of process and product knowledge.
• Should be able to judge in case the request is to be escalated or not for further clarification.
• Knowledge of Company Wide Procedures
• Should be able to meet agreed upon KPIs as per Client, their operational definitions, and targets.
• Able to deliver on all the performance metrics.
• Client Reporting (any client systems where client reports are generated / updated)Speaks, writes, converses fluently and convincingly with team members / clients.
• Shows awareness of goals and standards.
• Follows through to ensure that quality and productivity standards are met.
• Cooperates, supports, and works well with others in pursuit of team goals.
• Gathers and analyses data to solve problems fast and effectively after evaluating possible options.
• Understands and aligns with the organizational targets in a flexible manner and makes plans to achieve them speedily and effectively.
• Is committed to understand customer needs and responds quickly with the best solution.