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Inspiria Knowledge Campus; Alipurduar; On-site; INR 250,000 - 400,000; Full time

Job summary

Zohorecruit in Jaigaon, India, is seeking a proactive Front Office / Property Operations Executive to manage day-to-day operations, guest handling, and serve as the single point of contact for guests. The role is on-site with working hours 9:00 AM – 9:00 PM.

You will oversee PMS/CRM systems, handle enquiries and bookings, ensure check-in/check-out, and maintain service standards to drive guest satisfaction and repeat bookings.

Qualifications

• Prior experience in hotel operations, front office, or hospitality management preferred.
• Working knowledge of PMS, CRM, and OTA platforms is an advantage.
• Strong communication, interpersonal, and problem-solving skills.

Responsibilities

• Guest Handling & Front Office Operations: Welcome, receive, and assist guests professionally.
• Ensure smooth check-in and check-out processes and act as on-site SPOC for guest needs.
• PMS & CRM Management: Maintain, update, and monitor PMS and CRM; ensure accurate guest data.
• Enquiry & Booking Management: Handle local/en-route queries and convert enquiries into bookings.
• Inventory & In-House Operations: Manage room inventory and coordinate housekeeping supplies and amenities.
• Operational Coordination: Liaise with housekeeping, maintenance, and vendors to ensure SOPs are followed.

Skills

Guest handling

Front office

Customer service

PMS management

Education

Bachelors in Hotel & tourism Management

Bachelors in Hospitality Administration

Job description

Bachelors in Hotel & tourism Management,Bachelors in Hospitality Administration

Job Description

Job Description: Property Operations Executive

Location: On-site Jaigaon

Working Hours: 9:00 AM – 9:00 PM

Reporting To: General Manager

Role Overview

We are looking for a proactive and guest-focused Front Office / Property Operations Executive who will act as the single point of contact (SPOC) for guests and ensure smooth day-to-day operations of the property. The role involves guest handling, system management, enquiry coordination, and ensuring a high standard of customer satisfaction.

Key Responsibilities

Guest Handling & Front Office Operations

Welcome, receive, and assist incoming guests in a professional and courteous manner.

Ensure smooth check-in and check-out processes.

Act as the on-site SPOC (Single Point of Contact) for all guest-related needs.

PMS & CRM Management

Maintain, update, and monitor the Property Management System (PMS) and CRM regularly.

Ensure accurate guest details, booking data, and operational records are maintained at all times.

Enquiry & Booking Management

Handle all local and in person incoming enquiries on priority.

Coordinate with internal teams to convert enquiries into confirmed bookings.

Respond promptly and professionally to guest queries.

Customer Satisfaction & Guest Experience

Ensure guests have access to all promised amenities and services.

Proactively address guest concerns, complaints, and special requests.

Maintain high service standards to enhance guest satisfaction and repeat bookings.

Inventory & In-House Operations

Manage room inventory and monitor availability for new and ongoing bookings.

Coordinate in-house requirements such as linen, housekeeping supplies, amenities, and guest requests.

Ensure readiness of rooms and common areas at all times.

Operational Coordination

Coordinate with housekeeping, maintenance, and external vendors for smooth daily operations.

Ensure compliance with property SOPs and service standards.

Required Skills & Qualifications

Prior experience in hotel operations, front office, or hospitality management preferred.

Working knowledge of PMS, CRM, and OTA platforms is an advantage.

Strong communication, interpersonal, and problem-solving skills.

Customer-centric mindset with attention to detail.

Ability to manage long operational hours and multitask effectively.

What We Offer

Hands-on operational exposure in hospitality management

Opportunity to grow with the property and brand

Skill set

Hotel administration, Front office booking CRMs, Hospitality Administration