4400370-Lead Assistant Manager

ExlService Holdings, Inc.; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

EXL Talent Acquisition Team in Pune, India seeks an experienced MIS Reporting Analyst to design and deliver accurate dashboards for back-office processes.

You will consolidate data from multiple sources, build automated reports in Excel and Power BI, and partner with stakeholders to ensure compliance with standards. 5+ years of experience, strong analytical and communication skills, and the ability to work independently are required.

Qualifications

• 5+ years of MIS reporting experience in back-office processes
• Strong analytical and problem-solving abilities
• Experience consolidating data from multiple sources into a single report
• Ability to communicate effectively with stakeholders and teams
• Proficiency in Excel and Power BI utility for dashboards and reports

Responsibilities

• Advance proficiency in MS Excel; Power BI is a must
• Manage Tables, Relationships, Measures, Hierarchy, Queries, Reports, Modules & Advanced Macros
• Develop and design database/dashboard architecture to meet business requirements
• Consolidate data from multiple sources into a single reporting environment
• Communicate with stakeholders to ensure compliance with company standards
• Identify requirements and deliver the required reporting elements
• Solve complex problems, use critical thinking and make decisions
• Perform related duties as assigned
• Work independently with minimal supervision; manage time under pressure

Skills

Analytical thinking

Data analysis

Stakeholder management

Team collaboration

Communication skills

Prioritize workload

MIS reporting

Tools

MS Excel

Power BI

Job description

Essential Duties & Responsibilities:

• Advance proficiency in MS Excel, Power BI is a must
• Should hold thorough knowledge of Tables, Relationships, Measures, Hierarchy, Queries, Reports, Modules & Advanced Macros
• Developing and designing the database/dashboard architecture per the given instruction and modifying them to accommodate the business requirements
• Demonstrate strong analytical skills, Consolidation and integration of data from multiple source in to single reporting environment
• Should have strong hold on People Management and Stakeholder management, communicate with them to ensure compliance with company standards
• Understanding the requirements of the stakeholders and identifying ways to develop and deliver the required elements
• Complex problem solving, critical thinking & decision making is essential
• Performs any other related duties as required or assigned
• Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time
• Ability to effectively communicate orally and in writing with co-workers, management teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics

Minimum Work Experience:

• 5+ Years experience in MIS Reporting for Back Office Process, preferably in contact centers with at least 200 employees

Skills Requirements:

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
• Solid critical and organized thinking/explanation, problem solving, and interpersonal skills
• Must demonstrate sound arithmetic and analytical problems
• Ability to scrub, dissect and shape data, create customized reports
• Demonstrates ability to give and receive feedback with peers and business partners
• Ability to work independently with minimal supervision
• Excellent verbal, written and comprehension skills
• Good Knowledge of applications used for MIS Reporting MS Excel, Power BI