4399655-Manager

EXL; Ernakulam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

EXL is seeking an experienced O2C/AR professional in Kerala, India to drive the end-to-end O2C cycle, including cash application, billing, collections and dispute management. You will interpret data to provide actionable insights and own client reporting while coaching the offshore team to improve performance.

The role demands strong accounting knowledge, the ability to manage stakeholder relationships, and a proactive approach to process optimization with adherence to internal policies and

Qualifications

• 8–10 years of deep operational O2C experience spanning cash application, dispute management, collections and billing.
• Strong analytical skills with Excel and ERP knowledge.
• Ability to coach offshore teams and drive process improvements.

Responsibilities

• Manage day-to-day O2C operations and client relationships.
• Provide guidance to offshore team and conduct quality audits.
• Prepare periodic client reports and performance metrics.
• Identify inefficiencies and implement control improvements.
• Ensure compliance with policies and accounting guidelines.

Job description

Brief Job Description:

Excellent understanding of O2C - Cash Application, Billing, Invoicing, Dispute Management & Collections O2C/AR Cycle Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency. Providing coaching and feedback to team members to enable them to improve their performance Handling Escalation Good understanding of client reporting and performance management. Should be able to interpret data to create meaningful information & analysis. Should take ownership of the client and shows accountability. Should have in-depth knowledge of key performance indicators. Should be able to assess the training and development needs as per the process requirement.

Competencies Required:

Responsible for day to day Operations management Ability to develop and maintain client relationship and coordinate with other stakeholders at Client location and Offshore team in India Providing coaching and feedback to Offshore team members to enable them to improve their performance Periodic client reporting and conducting quality audits Should have strong O2C process experience covering Cash Application, Billing, Collection and Dispute management end to end understanding and flow. Understanding on Aging, past due & Delinquency reporting Understanding on Bad debts. Recovery and write off Ability to identify inefficient/ineffective processes and give recommendations to enhance controls and efficiency. Ensure compliance with internal policies and procedures, external regulations and information security standards Driving Quality initiatives in the process to attain measurable positive results Ensure relevant accounting guidelines and policies are properly and consistently applied Introducing process metrics and reporting on a weekly, monthly and quarterly basis Reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance Ability of up-skilling the associates on process-related updates, coaching, mentoring & providing assistance and support when required Ability of handling process related issues, queries and escalated transactions Industry experience/knowledge and business acumen required Should be flexible and agile to manage special projects Present data to managers, clients, and other stakeholders Assist management in the decision-making process by preparing budgets and financial forecasts.

Skill Requirements:

Qualifications Graduate/Masters in Accounting/CA/MBA - Finance Good accounting knowledge which includes, preparation of JE and AR knowledge (Cash Application, Billing, Collections, Dispute management. At least 8 to 10 years of deep operational experience as part of the O2C process, with depth understanding on Cash Application, Dispute management, Collection, Billing etc. Basic Excel skills and knowledge of ERP is desired Strong numerical skills with an attention to detail Good written and Oral communication skills Ability to prioritize & multi-task Exhibits meticulous attention to detail Excellent problem solving & analytical skills