4399642-Lead Assistant Manager

EXL; Ernakulam; On-site; INR 600,000 - 1,000,000; Full time

Job summary

EXL is seeking a skilled professional for an O2C/AR driven role in Kerala. The candidate will apply basic accounting knowledge, oversee cash application, collections, billing and dispute management, and guide the team in improving processes for efficiency.

Strong communication and problem-solving abilities are essential. Candidates should have 5–8 years of operational experience, with good Excel skills and ERP familiarity.

Qualifications

• Graduate or Masters in Accounting with strong fundamentals in AR and cash application.
• Solid knowledge of cash application, billing and collections in O2C/AR.
• Demonstrated ability to coach and provide feedback to team members.

Responsibilities

• Assign and review daily work for team members and monitor completion.
• Provide coaching and inputs to improve processes and controls for efficiency.
• Handle escalations and provide inputs on processes and systems to the team.
• Conduct regular quality checks and reporting on performance to clients and management.

Skills

Accounting

O2C/AR

Team management

Communication

Analytical skills

Education

Graduate/Masters in Accounting

Tools

Excel

ERP

Job description

Brief Job Description

• Basics accounting knowledge.
• Sound knowledge of Cash Application, Collections, Billing and Dispute Management O2C/AR Cycle Understanding on Suspense Accounts, Unidentified payments, Aging reporting Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.
• Providing coaching and feedback to team members to enable them to improve their performance.
• Handling Escalation Provide inputs on process and system to the team

Competencies Required

• Assign work to the team members on a daily basis Review daily transactions & monitor completion of work Team management and Transaction Monitoring Productivity Improvement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and information security standards Management reporting and oversight Leading a team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned Driving Quality initiatives in the process to attain measurable positive results Create reports on a daily, weekly & monthly basis for performance review with the onshore team Conduct quality audits from a sample of transactions Onboard any new team member & complete training Hold regular feedback & coaching sessions with the team Communicate with the internal teams within the client area for any further information required for completing transactions Capture metrics in the process & analyze trends to take proactive measures Have business reviews with the clients & internal management Ensure the quality of the transactions is in compliance with predefined parameters Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.

Skill Requirements

• Qualifications Graduate/Masters in Accounting
• Good accounting knowledge which includes, preparation of JE and AR knowledge (Cash Application, Billing Collections and Dispute Management
• At least 5 - 8 year of operational experience
• Basic Excel skills and knowledge of ERP is desired
• Strong numerical skills with an attention to detail
• Good written and Oral communication skills
• Ability to prioritize & multi-task
• Exhibits meticulous attention to detail
• Excellent problem solving & analytical skills