4399642-Lead Assistant Manager

EXL Talent Acquisition Team; Ernakulam; On-site; INR 800,000 - 1,100,000; Full time

Job summary

EXL Talent Acquisition Team seeks an O2C/AR operations lead to supervise cash application, billing, collections and dispute management. You will review transactions, assign daily work, monitor performance, ensure policy compliance, and drive process improvements.

You’ll coach the team, handle escalations, and prepare daily/weekly/monthly performance reports for onshore stakeholders. The role emphasizes data accuracy, customer satisfaction, and timely resolution of client concerns, with

Qualifications

• Graduate/Master's in Accounting with strong accounting knowledge and AR/O2C familiarity.
• Excellent numerical and analytical skills with eye for detail.
• Strong written and oral communication skills and ability to prioritize/multi-task.

Responsibilities

• Assign daily work to team members and monitor completion.
• Review transactions and ensure data accuracy across O2C/AR processes.
• Drive productivity improvements and quality initiatives in the process.
• Coach and provide feedback to team members to improve performance.

Skills

Team management

Process improvement

Quality audits

Coaching

Client interaction

Education

Graduate/Master's in Accounting

Tools

Excel

ERP

Job description

Brief Job Description:

Basics accounting knowledge. Sound knowledge of Cash Application, Collections, Billing and Dispute Management O2C/AR Cycle Understanding on Suspense Accounts, Unidentified payments, Aging reporting Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency. Providing coaching and feedback to team members to enable them to improve their performance Handling Escalation Provide inputs on process and system to the team

Competencies Required:

Assign work to the team members on a daily basis Review daily transactions & monitor completion of work Team management and Transaction Monitoring Productivity Improvement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and information security standards Management reporting and oversight Leading a team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned Driving Quality initiatives in the process to attain measurable positive results Create reports on a daily, weekly & monthly basis for performance review with the onshore team Conduct quality audits from a sample of transactions Onboard any new team member & complete training Hold regular feedback & coaching sessions with the team Communicate with the internal teams within the client area for any further information required for completing transactions Capture metrics in the process & analyze trends to take proactive measures Have business reviews with the clients & internal management Ensure the quality of the transactions is in compliance with predefined parameters Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

Skill Requirements:

Qualifications Graduate/Masters in Accounting Good accounting knowledge which includes, preparation of JE and AR knowledge (Cash Application, Billing Collections and Dispute Management At least 5 - 8 year of operational experience Basic Excel skills and knowledge of ERP is desired Strong numerical skills with an attention to detail Good written and Oral communication skills Ability to prioritize & multi-task Exhibits meticulous attention to detail Excellent problem solving & analytical skills