Order to Cash (O2C) Executive

Accenture PLC; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture PLC is seeking an Order to Cash (O2C) Executive in Mumbai to manage end-to-end accounts receivable operations. The role involves collections, dispute resolution, and financial reconciliation within a global organization, on a full-time rotational shift schedule.

Ideal candidates will have a B.Com or M.Com, 1+ year in AR/collections, strong communication skills, and proficiency in MS Excel and ERP systems such as SAP or Oracle.

Qualifications

• Bachelor's degree in Commerce (B.Com) or Master's degree (M.Com) is required.
• Minimum 1 year of experience in accounts receivable, collections, or finance operations.
• Strong communication and interpersonal skills for customer and internal coordination.
• Proficiency in MS Excel and financial management systems.
• Willingness to work on rotational shifts.

Responsibilities

• Follow up on outstanding invoices and overdue payments to ensure timely collection.
• Investigate customer payment disputes and coordinate with relevant teams for effective resolution.
• Handle escalation of complex and unresolved disputes to appropriate management levels.
• Follow up on invalid accounts and identify payment-related discrepancies in financial records.
• Review and process chargebacks according to company procedures and policies.
• Support the processing and reconciliation of trade promotion claims.
• Coordinate with customers and internal departments to settle outstanding financial disputes.
• Reconcile customer accounts and identify and resolve mismatches in payment records.
• Maintain accurate and up-to-date financial documentation and records.
• Prepare reports on collections, disputes, and reconciliation activities for management review.

Skills

Accounts receivable

Collections

Financial reconciliation

MS Excel

Communication skills

Shift flexibility

Education

B.Com / M.Com

Tools

SAP

Oracle

Job description

About the Company

Accenture is a global professional services company delivering strategy, consulting, digital, technology and operations services to clients across various industries. With a strong presence in India, Accenture is committed to building a talented workforce and offering career growth opportunities in finance and accounting services.

Role Overview

The Order to Cash (O2C) Executive will be responsible for managing end-to-end accounts receivable operations, including collections, dispute resolution, and financial reconciliation. This is a full-time role working on rotational shifts, offering the opportunity to support critical finance processes for a global organization.

Key Responsibilities

• Follow up on outstanding invoices and overdue payments to ensure timely collection
• Investigate customer payment disputes and coordinate with relevant teams for effective resolution
• Handle escalation of complex and unresolved disputes to appropriate management levels
• Follow up on invalid accounts and identify payment-related discrepancies in financial records
• Review and process chargebacks according to company procedures and policies
• Support the processing and reconciliation of trade promotion claims
• Coordinate with customers and internal departments to settle outstanding financial disputes
• Reconcile customer accounts and identify and resolve mismatches in payment records
• Maintain accurate and up-to-date financial documentation and records
• Prepare reports on collections, disputes, and reconciliation activities for management review

Must-Have Skills

• Minimum 1 year of relevant work experience in accounts receivable, collections, or finance operations
• Bachelor's degree in Commerce (B.Com) or Master's degree in Commerce (M.Com)
• Strong communication and interpersonal skills for customer and internal team coordination
• Analytical and problem-solving abilities to investigate and resolve payment discrepancies
• Proficiency in MS Excel and financial management systems
• Ability to work on rotational shifts with flexibility in scheduling
• Attention to detail and accuracy in financial record maintenance

Good to Have

• Experience with ERP systems such as SAP or Oracle
• Knowledge of trade promotions and chargeback management processes
• Exposure to accounts receivable best practices and industry standards
• Previous experience in a BPO or shared services environment
• Familiarity with payment processing systems and banking procedures

What You Will Gain

• Hands-on expertise in Order to Cash processes and accounts receivable management
• Experience working with a global Fortune 500 company on critical finance operations
• Development of analytical and problem-solving skills through dispute resolution and reconciliation
• Exposure to diverse customer segments and complex payment scenarios
• Career growth opportunities within Accenture's finance and accounting practice

Resume Keywords

Order to Cash, Accounts Receivable, Collections Management, Dispute Resolution, Chargeback Management, Financial Reconciliation, Invoice Processing, Customer Account Management, Payment Processing, Trade Promotions, Account Reconciliation, Finance Operations, BPO, SAP, MS Excel