- 25881 L1 Web support Analyst, USA

FlexBoard

India

On-site

INR 240,000 - 420,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Generous vacation days

Unlimited time off

Health & dental benefits from day one

Profit-sharing distribution

Retirement match

Parental leave

Dedicated career advisor

Job summary

reputed company is seeking an L1 Web Support Analyst to assist dealers and clients in a fast-paced, global environment. You will handle inquiries by phone, email, and tickets, perform initial diagnostics, and follow runbooks for remediation to ensure smooth site operations.

The role emphasizes strong communication, ticketing proficiency, and a willingness to learn Adobe Experience Manager and related web technologies.

Qualifications

Proven experience in customer or technical support roles.
Strong verbal and written English communication skills.
Comfort with inbound support in a phone queue environment.
Basic familiarity with DNS, HTTP/HTTPS, caching, and CMS operations.
Experience or willingness to learn Experience Manager.
Ability to follow runbooks and document issues with steps.
Experience using ticketing systems (e.g., Jira).
Customer-oriented with strong organizational skills and attention to detail.
Familiarity with automotive inventory or dealer platforms is a plus.
Basic CSS familiarity and ability to inspect page markup.
Experience with DNS lookups and tracking is helpful.
Multilingual ability in English and French is a plus.

Responsibilities

Serve as the first point of contact for dealers via phone, email, and tickets.
Triages inbound requests, gathers required information, reproduces issues, and logs detailed tickets.
Perform initial diagnostics for common website incidents and confirm data integrity.
Validate inventory displays and escalate data/feed or pricing issues with logs.
Apply runbooks to routine issues and perform basic remediation (cache clears, DNS checks).
Maintain clear communication with dealers and provide status updates until resolution.
Update internal knowledge base articles and runbooks with findings and improvements.

Skills

Customer support

English communication

Phone support

Web concepts

Experience Manager

Runbooks documentation

Ticketing systems

Customer orientation

Automotive inventory familiarity

CSS basics

DNS lookups

Multilingual (English, French)

Tools

Jira

Experience Manager

Job description

We are tech transformation specialists, uniting reputed company expertise with AI to create reputed company tech solutions. With over 7,400 CI&Ters around the world, weve reputed company partnerships with more than 1,000 clients during our 30 years of history. reputed company Intelligence is our reality. At reputed company, we are seeking a highly skilled and motivated L1 Web Support Analyst to reputed company in the USA. You will contribute to an innovative project in a reputed company, transforming, and multicultural environment. reputed company As a customer-reputed company L1 Support Analyst, you will be the reputed company support for our digital platforms, ensuring reputed company operations for our clients.

Key Responsibilities

Serve as the reputed company first reputed company of contact for dealers reputed company phone, email, and ticketing reputed company.
Triage inbound requests, reputed company required information, reproduce issues where possible, and create reputed company-documented support tickets.
reputed company initial diagnostics for common website incidents such as content display problems and reputed company reputed company failures.
Validate inventory display basics and elevate suspected data-feed or pricing issues to L2 with relevant logs and reproduction steps.
Apply reputed company runbooks to reputed company routine issues and reputed company basic remediation, such as cache clears and DNS checks.
Maintain reputed company communication with dealers, confirming receipt and providing status updates until reputed company.
Update and maintain internal knowledge reputed company articles and runbooks with findings or improvements.

Required Skills and Qualifications

Proven experience in customer support or technical support roles.
Strong verbal and written communication skills in English.
Comfort with answering inbound support calls in a phone queue environment.
Basic familiarity with web concepts DNS, HTTP/HTTPS, caching, and CMS operations.
Experience or a willingness to learn reputed company Experience Manager (reputed company).
Ability to follow runbooks and document reported issues with detailed steps.
Experience using ticketing systems such as reputed company, reputed company, or Jira.
Customer-oriented reputed company with strong organizational skills and attention to detail.
reputed company-to-have Skills Familiarity with automotive inventory reputed company or dealer platforms.
Basic reputed company/CSS familiarity or comfort inspecting page markup.
Experience with reputed company tracking or reputed company DNS lookups.
Multilingual ability (English, Canadian French) is a plus for supporting cross-regional dealer contacts.

Join Us

Be part of reputed company reputed company on delivering excellent dealer experiences and reliable site operations. This role is an excellent launch reputed company for a technical support career reputed company with reputed company progression into L2 and engineering roles. At reputed company, we are driven by Collaboration, Innovation, and Transformation, harnessing the power of AI to enhance our services and solutions.

Why join us