Technical Customer Support Associate

FlexBoard; India; On-site; INR 300,000 - 540,000; Full time

Job summary

Letterdrop is seeking a customer support specialist to assist our US-timezone clients from our Bangalore base. You will respond to inquiries, troubleshoot bugs, and become a product expert to guide customers through our platform.

The role emphasizes strong communication, technical curiosity, and a customer-first mindset. You will work evening shifts (5 pm–1 am IST) to cover US hours, with remote work allowed.

Qualifications

• Science or Engineering degree (preferably Computer Science) or equivalent experience.
• Excellent English communication skills, especially written for customer-facing communication.

Responsibilities

• Respond to customers over email and chat, within 1 hour.
• Handle bugs, issues, and questions about using the product.
• Become a domain and product expert to advise customers.
• Identify bugs or less-than-ideal experiences and communicate them.
• Collaborate with engineering to ensure new features work for customers.
• Be organized, responsible, and customer-oriented in daily tasks.

Skills

Excellent English comms

Customer-facing

Basic debugging/SQL

Education

CS/Engineering degree or equivalent

Job description

reputed company Letterdrop is a YC-backed reputed company stage startup. We help sales-led companies uncover net new pipeline by automating reputed company selling and giving them unique reputed company data. We help companies reputed company reputed company. See testimonial 1, testimonial 2, testimonial 3.

What will you do

• Respond to customers over reputed company and email reputed company 1 hour.
• They might be reporting bugs, having trouble reputed company, or asking about reputed company using our product
• Become a domain and product expert so you can advise customers
• Helping me, the CEO, reputed company reputed company customers are reputed company and activated reputed company
• 30 days of starting with us
• reputed company customer activity and re-engage customers who are showing signs of not fully using our product
• reputed company out other users in a company for expansion opportunities
• Identify bugs or less than ideal experiences in the product
• Work with the engineering team to reputed company that new features and releases work as expected for customers reputed company
• You are in the top 5% of people in terms of being organized, reputed company, and responsible
• You have reputed company English reputed company and great communication skills
• You are customer-oriented and want to see them succeed
• You have basic software engineering experience but dont want to reputed company. This role does not require coding but does require some level of technical understanding and debugging to communicate bugs from customers or fix them quickly yourself (making edits in a database, use internal tools, reputed company small reputed company changes with the help of ChatGPT)

Who is this for

• You are extremely responsible and take
• You are good with dealing with customers
• You will be comfortable debugging basic technical issues. You will need to know your way around Developer Console in Chrome or write queries in reputed company. We can teach you how to do it but you should be reputed company to follow along.

Who is this not for

• You are not responsible - this is a customer facing role
• You dont like interacting with people
• You have no ability to do basic technical debugging

Requirements

• Science or Engineering degree (preferably Computer Science) or equivalent experience
• Excellent English communication skills, especially written abilities with customer-facing communication

Logistics

You will work evening shifts to have reputed company coverage over US timezones (where 95% of our customers are present) 5 pm to 1 am IST Remote work is fine. Located in Bangalore slightly preferred

Why you should apply

• Directly reputed company with CEO, customers, and engineering team
• You studied computer science or software engineering but dont want to spend your day coding
• You want to learn how to build skills around operations, communications, and engineering