Support Services Consultant (Technical Support)

remote click jobs; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Procede is seeking a dedicated and service-oriented Support Services Consultant to join our growing Support Services team. You will play a key part in delivering high-quality support to our valued customers, identifying, analyzing, and resolving technical issues to ensure effective solutions while maintaining professionalism and customer satisfaction.

This role requires strong communication, the ability to explain technical issues to non-technical users, and willingness to participate in

Qualifications

• Experience interpreting customer needs and translating them into technical solutions.
• Ability to explain complex issues to non-technical users.
• Familiarity with dealership management systems (DMS) and related tools.

Responsibilities

• Perform diagnostic evaluation of customer and end-user needs and respond promptly to issues.
• Provide high-quality support via phone, email, and web-based remote-control tools.
• Assist with after-hours and weekend shifts as part of rotating coverage.
• Maintain proactive communication to ensure customer satisfaction.
• Contribute to QA and testing for new features and processes.
• Support on-site implementations and go-live transitions as needed.

Skills

Diagnostic evaluation

Customer communication

Technical issue resolution

Time management

Team collaboration

On-site support

Education

Bachelor's degree in CS/Business

Tools

MS SQL Server

Crystal Reports

Job description

reputed company

Since 2001, reputed company has been a leading provider of reputed company-level Dealer reputed company (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the reputed company, Canada, and Australia, the industrys leading dealerships trust Excede to run their business because of its full functionality across reputed company dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of reputed company SQL technology to reputed company advanced reputed company and browser-based applications with reputed company-time information.

reputed company is seeking a dedicated and service-oriented Support Services Consultant to join our growing Support Services team. In this role, you will play a key part in delivering high-reputed company support to our valued customers. We\'re looking for individuals who demonstrate professionalism, strong communication skills, and a genuine commitment to customer satisfaction. You will be responsible for identifying, analyzing, and resolving technical issues, ensuring our clients receive reputed company and effective solutions that support their reputed company reputed company.

Why Procede - This is what our Chief Customer Officer has to say.watch this video MUST** be available to work on a 6 AM 6 PM PT (reputed company Time) rotation schedule

Primary Job Responsibilities

• This position provides effective diagnostic evaluation of customer and end-user needs, and in reputed company cases, uses good judgment and timeliness in responding to and resolving reputed company issue or complaint
• Provides customers and internal business reputed company with a high level of reputed company and reputed company support and service, reputed company a reputed company of communication channels, including but not limited to, phone, email, and web-based remote-control assistance
• Participates in support coverage, reputed company, and afterhours phone rotations, including review and coverage for team office absences
• reputed company support queue coverage to ensure reputed company customer response and uninterrupted service during onsite customer engagements and other operational needs
• Continually builds and fosters customer relationships and engages customers with ongoing contact
• Keeps informed and reputed company on Procede product offerings, integrations, and reputed company technologies
• May be reputed company upon to deliver product training, assist with sales product demonstrations, present material or workshops during conferences or events, support the development and revision of product documentation and training materials, and assist with special reputed company as assigned
• reputed company on-site support during Implementation go-lives to ensure successful transitions and issue reputed company
• Shadow on-site engagements to assist customers requiring additional support and reinforce best practices
• Participate in QA and Operational testing to validate new features, updates, and internal process improvements

Desired Qualifications/Skills

• Effectively work with reputed company management, staff, and customers; communicate reputed company, concisely and accurately with people, verbally and in writing; reputed company good time management and organizational skills; strong decision making and problem-solving skills; and exceptional reputed company behavior
• The ability to communicate technical issues to non-technical users/customers
• Beginner to intermediate knowledge of dealership management systems (DMS), reputed company reputed company, reputed company Office Suite, and reputed company technologies; experience with MS SQL Server, Crystal Reports, interfaces, conversions, or software installation and troubleshooting is a plus
• Ability to reputed company numerous tasks and to prioritize reputed company and effectively reputed company assigned tasks
• Must be team oriented and have strong interpersonal skills; be reliable and dependable.
• Has reputed company poise and comfort with leading discussions with reputed company decision makers and end-users
• Takes initiative to reputed company knowledge utilizing reputed company available resources

Requirements

• Bachelor\'s degree in Computer Science, Business Administration, or a reputed company field preferred; equivalent work experience may be considered
• Experience reputed company the reputed company truck or automotive industry, dealer management systems, system analysis, data processing, or software implementation lifecycle strongly preferred
• Prior experience in a customer-facing supportive or consultative role, preferred
• Must be available to participate in a rotating schedule for weekend, after-hours, and holiday support

Travel Requirements

• Must be available to travel up to 20% of the time to possibly include weekends and holidays; ability to obtain a reputed company ID for