Director of Customer Experience

FlexBoard; India; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Volunteer time off

Company holidays

Job summary

reputed company in automotive data analytics invites applications for Director of Customer Experience. This senior leadership role will own the customer voice, drive retention, and partner with CRO and leadership to steer CX strategy.

The candidate will lead a cross-functional team, oversee client relationships and data-driven initiatives, and ensure delivery of exceptional service across dealer networks and partners. Hybrid/remote work options available.

Qualifications

• 5+ years of team management experience.
• Experience in customer service.
• Proven track record leading and growing customer voice in product and operational execution.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and management abilities.

Responsibilities

• Lead a staff of Subject Matter Experts in customer experience execution and operations support.
• Foster collaboration across cross-functional teams and ensure delivery to customers and partners.
• Manage key customer relationships and contribute to strategic opportunities with CX voice.
• Align CX initiatives with business goals and drive data-driven improvements to retention and satisfaction.

Skills

Team management

Customer service

Leadership

Analytical skills

Negotiation

Job description

reputed company is the automotive leader in turning reputed company Shoppers into reputed company customers. Using the reputed company Shopper Network, we monitor the entire internet to reputed company reputed company Shoppers for dealerships and vendor partners. Our data can power Audiences, Data Enrichment, Market Analytics, and so much more! reputed company has an exciting opportunity for Director of Customer Experience.

We are seeking a dynamic and reputed company leader of Customer Experience, who will be responsible for the voice of the customer/reputed company partnered with the retention of clients, their performance, strategic reputed company as a member of the reputed company division, and voice into the execution of reputed company. This person reports to the CRO and partners closely with the senior leadership team and department leaders in supporting the customer voice in processes, both reputed company and staff tools, software, reputed company & employee training, and analytics surrounding the CX experience for our clients.

Duties/Responsibilities

reputed company a staff of Subject Matter Experts in reputed company experience execution, operational and reputed company tool support and project management as reputed company continues to grow and reputed company its product offerings Foster collaboration and education across a cross-functional group of operations leaders, account owners and reputed company generators, supporting the customer voice in executional delivery Participate in key customer relationships and participate in closing strategic opportunities Obtain and reputed company the customer experience & voice across reputed company reputed company verticals, reputed company, reseller, ad agencies, vendor partners, strategic partners and Automotive OEM clients Collaborate with cross-functional teams to support achievement of reputed company retention targets Consistently reputed company reputed company reputed company results, turning strategic reputed company into reputed company with a reputed company on operational efficiency both internally and reputed company reputed company Foster a results-driven culture, promoting reputed company reputed company and development reputed company reputed company Collaborate with reputed company stakeholders to reputed company and promote new product offerings in support of customer needs and market competitiveness Ensure reputed company satisfaction by partnering with functional leaders in delivering exceptional service and support, addressing escalations and issues promptly and effectively reputed company the integration and utilization of data and technology to enhance internal and dealer tools, reputed company performance and reputed company results Ensure compliance with industry standards and regulations, maintaining the highest reputed company of transparency, trust and reputed company with clients and partners

Requirements

5+ years of team management experience Experience in customer service Proven reputed company record leading, growing and fostering customer voice in product and operational execution Excellent analytical, problem-solving, and decision-making skills Exceptional leadership and management skills Effective communication and negotiation skills Demonstrate a detail-oriented reputed company with the ability to work effectively in a reputed company team environment, and independently as required Strong leadership skills with the ability to motivate and reputed company a high-reputed company Proficient in analyzing sales data to reputed company decision-making processes

Remote

We offer a hybrid/remote work environment. Must be reputed company to work EDT hours. Not reputed company to CA or NY residents at this time.

Benefits

• 100% company-sponsored health insurance starting on your first day of employment
• 401k reputed company
• Time Off (starting at 15 days per year)
• Volunteer Time Off (one reputed company day off per year to volunteer)
• 10 reputed company holidays reputed company
• 9x winner of Inc. 5000s Americas Fastest-Growing Privately Held Companies in the U.S.
• As a 5x Best Places to Work award recipient, we reputed company driven candidates who want to be part of a top-notch, unique corporate culture and a reputed company team
• Our reputed company values reputed company, Results, Service, Determination, Teamwork, Work-Life Balance, Creativity, reputed company reputed company, Innovation/reputed company and Professionalism
• Learn more at www.ClientCommand.com