00035D - Sales Processing Associate IV

Hewlett Packard Enterprise; Chennai; Hybrid; INR 650,000 - 1,200,000; Full time

Job summary

Hewlett Packard Enterprise (HPE) is seeking a Senior Sales Operations professional in India to support quote-to-cash processes and order management. The role is hybrid, requiring an average of 2 days per week from an HPE office and collaboration across multiple business areas.

You will manage pricing, quotes, order configuration, billing and documentation, while guiding junior staff and driving process improvements in sales operations. Strong English and local language skills are essential.

Qualifications

• High school diploma is required.
• Bachelor's degree preferred.
• Typically 4-6 years experience.

Responsibilities

• Provides overall support for sales processing activities for an assigned or multiple business areas or groups.
• Demonstrates comprehensive knowledge and mastery in multiple sales processing areas, including: pricing and creating quotes for moderately- to highly- complex deals.
• Registering information and producing documentation.
• Order execution, billing and invoice production.
• Configuration of order systems according to process standards and with occasional customization.
• Reviews and provides oversight of all sales processing documentation and systems, including data entry and completion.
• Works with stakeholders to identify areas for process improvement and propose changes to increase quality awareness and culture in the organization.
• Develops customized data collection forms, methods and reports in response to business requests and in accordance with sales processing systems and standards.
• Provides guidance to less-experienced staff members.

Skills

Administrative skills

Documentation

MS Office

Sales order tools

Data reporting

Communication skills

English & local language

Education

High school diploma

Bachelor's degree preferred

Job description

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

Job Family Definition

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Management Level Definition

Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures. May determine methods and procedures for new assignments. Typically provides guidance to other non-exempt employees.

What You'll Do

• Provides overall support for sales processing activities for an assigned or multiple business areas or groups.
• Demonstrates comprehensive knowledge and mastery in multiple sales processing areas, including: pricing and creating quotes for moderately- to highly- complex deals
• registering information and producing documentation
• order execution, billing and invoice production
• configuration of order systems according to process standards and with occasional customization
• Reviews and provides oversight of all sales processing documentation and systems, including data entry and completion
• works with stakeholders to identify areas for process improvement and propose changes to increase quality awareness and culture in the organization
• Develops customized data collection forms, methods and reports in response to business requests and in accordance with sales processing systems and standards
• Provides guidance to less-experienced staff members

Education And Experience Required

• High school or equivalent secondary education certification required
• Bachelor's degree preferred.
• Typically 4 - 6 years experience

What You Need To Bring

• High-level administrative and overall documentation and information management skills.
• Proficient in multiple word processing, spreadsheet, and presentation software packages
• Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad-hoc reporting and data search
• Complete understanding of basic and advanced order processes, systems configurations and documentation requirements
• able to identify and suggest areas for improvement.
• Strong written and verbal communication skills
• mastery in English and local language.
• Ability to effectively communicate issues and negotiate resolution with local and group management.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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#operations

Job

Sales Operations

Job Level

Senior

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.