Sales Support Analyst

Hewlett Packard Enterprise Development LP; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Sales Support Analyst to back Sales teams and Partners from an onsite office in Bengaluru. The role manages end-to-end quoting and opportunity lifecycle, creates and maintains opportunities in SFDC, and generates quotes with SAP and Oracle CPQ while coordinating with cross-functional teams for timely deal execution.

The candidate will develop processes and tools for pricing, orders, invoicing, and forecasting, while ensuring data accuracy and adherence to

Qualifications

• Experience in Sales Support, Quoting, Commercial Operations, or a related field.
• Hands-on experience with SAP and Oracle CPQ.
• Working knowledge of SFDC (Salesforce) for opportunity management.
• Strong understanding of pricing, discounting, and approval processes.
• Excellent attention to detail with strong analytical and problem-solving skills.
• Effective verbal and written communication skills with the ability to manage stakeholder expectations.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong organizational skills with a collaborative, customer-focused mindset.
• Ability to learn quickly and adapt to new systems, tools, and business processes.

Responsibilities

• Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and opportunity management.
• Create, update, and maintain sales opportunities in SFDC (Salesforce).
• Generate, validate, and maintain accurate quotes using SAP, Oracle CPQ, and NGQ while ensuring compliance with pricing, discount, and approval policies.
• Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.
• Manage complex and high-value deals, ensuring all required documentation and approvals are completed.
• Collaborate with cross-functional teams including Sales, Logistics, Order Management, POS, Finance, and Global Support to resolve quoting and ordering issues.
• Monitor and manage quote and opportunity escalations, engaging Team Leads or Managers when required.
• Ensure data accuracy, completeness, and consistency across SFDC, SAP, Oracle CPQ, and NGQ.
• Maintain strong knowledge of sales processes, tools, products, and company policies to effectively support Sales teams and Partners.
• Identify process improvement opportunities and contribute to operational efficiency and continuous improvement initiatives.
• Deliver timely support while consistently meeting defined service level agreements (SLAs).

Skills

Sales Support

Quoting

Commercial Operations

SAP

Oracle CPQ

SFDC (Salesforce)

Pricing & Discounts

Analytical skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

SFDC (Salesforce)

SAP

Oracle CPQ

Job description

Sales Support Analyst This role has been designed as ’’Onsite’’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Summary:

The Sales Support Analyst supports Sales teams and Partners by managing the end-to-end quoting and opportunity lifecycle. This role is responsible for creating and maintaining sales opportunities in SFDC and generating accurate quotes using SAP and Oracle CPQ, while coordinating with cross-functional teams to ensure timely and compliant deal execution. Develops, implements and utilizes processes and tools to enable the sales life‐cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within a business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Key Responsibilities:

• Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and opportunity management.
• Create, update, and maintain sales opportunities in SFDC (Salesforce).
• Generate, validate, and maintain accurate quotes using SAP, Oracle CPQ, and NGQ while ensuring compliance with pricing, discount, and approval policies.
• Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.
• Manage complex and high-value deals, ensuring all required documentation and approvals are completed.
• Collaborate with cross-functional teams including Sales, Logistics, Order Management, POS, Finance, and Global Support to resolve quoting and ordering issues.
• Monitor and manage quote and opportunity escalations, engaging Team Leads or Managers when required.
• Ensure data accuracy, completeness, and consistency across SFDC, SAP, Oracle CPQ, and NGQ.
• Maintain strong knowledge of sales processes, tools, products, and company policies to effectively support Sales teams and Partners.
• Identify process improvement opportunities and contribute to operational efficiency and continuous improvement initiatives.
• Deliver timely support while consistently meeting defined service level agreements (SLAs).

What You’ll Do:

• Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and opportunity management.
• Create, update, and maintain sales opportunities in SFDC (Salesforce).
• Generate, validate, and maintain accurate quotes using SAP, Oracle CPQ, and NGQ while ensuring compliance with pricing, discount, and approval policies.
• Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.
• Manage complex and high-value deals, ensuring all required documentation and approvals are completed.
• Collaborate with cross-functional teams including Sales, Logistics, Order Management, POS, Finance, and Global Support to resolve quoting and ordering issues.
• Monitor and manage quote and opportunity escalations, engaging Team Leads or Managers when required.
• Ensure data accuracy, completeness, and consistency across SFDC, SAP, Oracle CPQ, and NGQ.
• Maintain strong knowledge of sales processes, tools, products, and company policies to effectively support Sales teams and Partners.
• Identify process improvement opportunities and contribute to operational efficiency and continuous improvement initiatives.
• Deliver timely support while consistently meeting defined service level agreements (SLAs).

What You Need To Bring:

Education and Experience Required:

High school or equivalent secondary education certification required Bachelor's degree preferred. Typically, 2 - 4 years' experience Required.

Required Skills:

• Experience in Sales Support, Quoting, Commercial Operations, or a related field.
• Hands‑on experience with SAP and Oracle CPQ.
• Working knowledge of SFDC (Salesforce) for opportunity management.
• Strong understanding of pricing, discounting, and approval processes.
• Excellent attention to detail with strong analytical and problem‑solving skills.
• Effective verbal and written communication skills with the ability to manage stakeholder expectations.
• Ability to handle multiple priorities in a fast‑paced environment.
• Strong organizational skills with a collaborative, customer‑focused mindset.
• Ability to learn quickly and adapt to new systems, tools, and business processes.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking

Job: Sales Operations

Job Level: Core

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