Workplace Experience Ambassador

JLL; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

JLL in Dublin is seeking a Workplace Experience Ambassador to deliver exceptional client experience daily through proactive service and high-touch engagement. You will be the primary point of contact for client employees, welcoming them at reception, conducting floor walks, and ensuring spaces are well stocked and maintained.

The role requires 3–5 years in hospitality or facilities, strong communication, and proficiency in Microsoft Office. A bachelor’s degree is preferred.

Qualifications

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent verbal and written communication skills with ability to communicate professionally.

Responsibilities

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
• Assist with client events and serve as training center concierge for internal and external events as needed

Skills

Customer service

Hospitality

Communication

Time management

Multitasking

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Teams

Excel

PowerPoint

Word

OneNote

Outlook

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Experience Ambassador increases the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing individual personal and professional skills. This position serves as the primary point of contact for client employees and provides opportunities to make a meaningful impact on workplace experiences through proactive service delivery and relationship building.

What your day-to-day will look like:

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
• Assist with client events and serve as training center concierge for internal and external events as needed

Required Qualifications:

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Excellent verbal and written communication skills with ability to communicate professionally
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
• Strong prioritization and time management skills with ability to work independently

Preferred Qualifications:

• Bachelor’s degree or equivalent experience
• Highly collaborative approach with strong interpersonal skills and track record of excellent customer service
• Ability to work with diverse teams and lead by example with respectful, cooperative, and accountable approach
• Excellent organizational skills and process management capabilities
• Ability to adapt to new devices, technology, and applications
• Experience building meaningful lasting relationships in professional environments
• Background in continuous improvement and innovation initiatives

Location:

On-site –Dublin, IRL

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.