Branch Welcome Advisor - Raheny

Cpl Group; Dublin; Sur place; EUR 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Travel allowance

Résumé du poste

Bank of Ireland through Cpl is seeking a Welcome Advisor in Raheny, Dublin. This 12-month contract role is onsite, with a €30,000 yearly salary, and involves being the first contact for customers in the branch.

You will deliver friendly service, guide customers through self-service options, and support personal and business customers while working with a dynamic team.

Qualifications

• A track record of excellent customer service.
• Strong communication and teamwork skills.
• Self-motivation with a drive to achieve goals.
• Curiosity for technology and openness to learning new systems.
• Genuine interest in growing your career with Bank of Ireland.
• Interest in further study and professional development (APA or similar qualifications).

Responsabilités

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escal ate when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

Connaissances

Customer service

Communication

Teamwork

Self-motivation

Description du poste

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Location: Raheny covering Glasnevin & Marino on occasion (travel allowance will be provided)

Contract: 12 months

Salary: €30,000 per year

Working Hours: Monday - Friday, 9am - 5pm, fully onsite

We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escal ate when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)