Warmer Homes Programme Admin & Compliance Coordinator

SSE PLC; Dublin; Hybrid; EUR 33,000 - 42,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym membership discounts

Online GP and 24/7 counselling

Job summary

SSE is hiring a Warmer Homes Administrator in Dublin to fulfil SEAI grant scheme requirements and support Ireland's transition to a low carbon economy. You will help fulfil the programme and provide administrative support.

You will liaise with customers and contractors, manage our quality management system, and ensure standards and terms are met. Strong MS Office skills and experience in customer care or compliance are essential, with excellent communication and stakeholder relationship

Qualifications

• Strong Microsoft Office skills (Word, Access, Excel, Outlook) with experience using Pivot Tables and LOOKUPs.
• Background in customer care, assurance or compliance.
• Experience in office administration with excellent communication and call handling skills.

Responsibilities

• Liaise directly with customers and contractors to answer queries from multiple channels.
• Manage and update our Quality Management System manual and processes.
• Ensure compliance with SEAI Warmer Homes programme requirements.
• Provide administrative support and reporting.

Skills

Microsoft Office

Customer care

Compliance

Communication

Stakeholder management

Job description

SSE is hiring a Warmer Homes Administrator in Dublin to fulfil SEAI grant scheme requirements and support Ireland's transition to a low carbon economy. You will help fulfil the programme and provide administrative support.

You will liaise with customers and contractors, manage our quality management system, and ensure standards and terms are met. Strong MS Office skills and experience in customer care or compliance are essential, with excellent communication and stakeholder relationship