Programme Administrator - Warmer Homes

SSE PLC; Dublin; On-site; EUR 33,000 - 42,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym membership discounts

Online GP and 24/7 counselling

Job summary

SSE is hiring a Warmer Homes Administrator in Dublin to fulfil SEAI grant scheme requirements and support Ireland's transition to a low carbon economy. You will help fulfil the programme and provide administrative support.

You will liaise with customers and contractors, manage our quality management system, and ensure standards and terms are met. Strong MS Office skills and experience in customer care or compliance are essential, with excellent communication and stakeholder relationship

Qualifications

• Strong Microsoft Office skills (Word, Access, Excel, Outlook) with experience using Pivot Tables and LOOKUPs.
• Background in customer care, assurance or compliance.
• Experience in office administration with excellent communication and call handling skills.

Responsibilities

• Liaise directly with customers and contractors to answer queries from multiple channels.
• Manage and update our Quality Management System manual and processes.
• Ensure compliance with SEAI Warmer Homes programme requirements.
• Provide administrative support and reporting.

Skills

Microsoft Office

Customer care

Compliance

Communication

Stakeholder management

Job description

Base Location: You'll be expected to spend 50% of your working week in our Dublin office

Salary: €32,600 - €41,500 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

Our Warmer Homes Administrator will help fulfil SSE Airtricity's Warmer Homes Programme and SEAI grant scheme requirements, and will help support Ireland's transition to a low carbon economy.

You will

• Liaise directly with customers and contractors to answer queries from multiple channels.
• Manage and update ourQuality Management System manual and processes.
• Ensure we meet all the standards, T&Cs and requirements of the SEAI Warmer Homes programme.
• Provide associated administrative support and reporting.

You have

• Strong Microsoft Office skills (Word, Access, Excel, Outlook), with demonstrable experience working with Pivot Tables and LOOKUP's.
• A background in customer care, assurance or compliance.
• Experience in all aspects of office administration with excellent communication and call handling skills.
• Knowledge of SEAI schemes and grant management and the energy efficiency industry.
• The ability to build and maintain strong working relationships with suppliers, contractors and external stakeholders.

About SSE

SSE's purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

With over725,000electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses play their part in the clean energy transition. We're more than just an energy provider, delivering energy saving services to homes and businesses, heling them become more efficient and cost-effective.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [e-mail] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.