UK&I Account Management Lead — Growth & Retention

Userc Dehradun; Ireland; Remote; EUR 120,000 - 180,000; Full time

Job summary

ElevenLabs is hiring for an Account Management Lead to steer a UK/I AM team in a remote-first setup. You will balance people leadership with strategic direction, directly managing priority accounts while guiding the broader team to achieve renewals, expansions, and NRR targets.

The role requires deep CS expertise, data-driven decision making, and collaboration with Europe GTM and cross-functional leaders to align objectives and drive measurable business impact.

Qualifications

• 10+ years of experience in Account Management or post-sales roles within SaaS, ideally UK&I accounts.
• 5+ years of direct people leadership experience managing AMs and driving teams.
• Strong player-coach mindset with ability to manage key accounts directly.
• Expertise in CS methodologies, renewal/expansion, and ROI storytelling.
• Proven ability to use data to forecast outcomes and optimize workflows.

Responsibilities

• Lead, coach, and develop a high-performing AM team across the UK/I region.
• Directly manage priority accounts while guiding others to excel in their portfolios.
• Drive renewals, expansions, and NRR goals through proactive customer engagement.
• Set strategic direction for customer success initiatives aligned with company goals.
• Monitor delivery quality and scale processes for accuracy, visibility, and efficiency.
• Build executive relationships and represent the voice of the customer in leadership discussions.
• Collaborate with Europe GTM and cross-functional leaders to ensure cohesive execution.

Skills

Account Management

People leadership

Customer success

Data analysis

Strategic leadership

Tools

Salesforce

Gong

Sigma

Pylon

Job description

ElevenLabs is hiring for an Account Management Lead to steer a UK/I AM team in a remote-first setup. You will balance people leadership with strategic direction, directly managing priority accounts while guiding the broader team to achieve renewals, expansions, and NRR targets.

The role requires deep CS expertise, data-driven decision making, and collaboration with Europe GTM and cross-functional leaders to align objectives and drive measurable business impact.