Transfer Agency Specialist - Client Services & Operations

STATE STREET CORPORATION; Kilkenny; On-site; EUR 40,000 - 50,000; Full time

Job summary

State Street Corporation in Kilkenny, Ireland seeks an Associate 2 to handle complex client queries, deliver high-quality work, and support training for colleagues. You will ensure deadlines are met and processes are followed within Transfer Agency, building knowledge of fund setup and dealing services while maintaining strong internal networks.

The role emphasizes accuracy under pressure, proactivity, and teamwork, with opportunities to contribute to process improvements and client service

Qualifications

• Procedural, technical and product requirements within Transfer Agency business.
• Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure.
• Strong written & verbal communication skills.
• Excellent organizational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines.
• Proactive and able to work independently and as part of a team.

Responsibilities

• Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner.
• Assist in the delivery of on-the-job training and development of other associates.
• Ensure business standards and client deadlines are met on a consistent basis.
• Escalate client issues where necessary.
• Administration of new Clients funds and shareclasses.
• Identify process efficiencies in the course of their daily work and propose to line managers.
• Develop and maintain a thorough knowledge of Transfer Agency processes and Systems, particularly within Dealing Services and the Fund Setup team.
• Gain broad expertise on company products.
• Build and maintain internal network of contacts.

Skills

Strong written & verbal communication

Organizational skills

Time management

Tools

MS Office

Word

Excel

PowerPoint

Job description

State Street Corporation in Kilkenny, Ireland seeks an Associate 2 to handle complex client queries, deliver high-quality work, and support training for colleagues. You will ensure deadlines are met and processes are followed within Transfer Agency, building knowledge of fund setup and dealing services while maintaining strong internal networks.

The role emphasizes accuracy under pressure, proactivity, and teamwork, with opportunities to contribute to process improvements and client service