Transfer Agency Analyst | Client Support & Operations

Northern Trust; Limerick; On-site; EUR 32,000 - 42,000; Full time

Job summary

Northern Trust in Ireland is seeking a customer service specialist to handle inquiries by phone and email, and to monitor inboxes to ensure timely responses.

You will participate in team huddles, perform call backs to verify instructions, and ensure all tasks are completed to the highest standard of quality and accuracy.

This role offers a stable career within a leading financial services firm, with opportunities to grow through a collaborative, client-focused culture.

Qualifications

• Customer service experience in a call-center or financial services is preferred.
• Ability to handle multiple queries via phone and email while maintaining service levels.
• Excellent verbal and written communication skills.

Responsibilities

• Responding to customer queries via telephone or email.
• Monitoring email inboxes to ensure queries meet service levels.
• Attend and participate in team huddles and meetings.
• Perform call backs to verify customer instructions.
• Ensure tasks are completed on time with quality and accuracy.
• Fulfil additional tasks as directed by Team Leader.

Skills

Customer service

Communication skills

Telephone etiquette

Email correspondence

Job description

Northern Trust in Ireland is seeking a customer service specialist to handle inquiries by phone and email, and to monitor inboxes to ensure timely responses.

You will participate in team huddles, perform call backs to verify instructions, and ensure all tasks are completed to the highest standard of quality and accuracy.

This role offers a stable career within a leading financial services firm, with opportunities to grow through a collaborative, client-focused culture.