Transfer Agency Analyst - Client Support & Ops

Northern Trust; Limerick; On-site; EUR 28,000 - 42,000; Full time

Job summary

Northern Trust is seeking a customer service professional in Ireland to respond to customer queries via phone or email and to monitor inboxes, ensuring timely handling of inquiries. The role involves participating in team huddles and meetings and performing call backs to verify customer instructions.

You will maintain high quality and accuracy in all tasks and take on additional duties as needed. The position emphasizes flexibility, collaboration, and a focus on delivering service excellence to

Responsibilities

• Responding to Customer queries via telephone or email;
• Monitoring email inboxes to ensure all queries are completed within the agreed service levels;
• Attend and participate in team huddles and team meetings;
• Perform call backs to our Customers to verify the particulars of their instructions to us;
• Ensure your own tasks and responsibilities are completed within the correct time scales and to the right level of quality & accuracy;
• Fulfil additional and relevant tasks appropriate to the role and business requirements as outlined by your Team Leader.

Job description

Northern Trust is seeking a customer service professional in Ireland to respond to customer queries via phone or email and to monitor inboxes, ensuring timely handling of inquiries. The role involves participating in team huddles and meetings and performing call backs to verify customer instructions.

You will maintain high quality and accuracy in all tasks and take on additional duties as needed. The position emphasizes flexibility, collaboration, and a focus on delivering service excellence to