Transfer Agency Client Services Analyst

Northern Trust Corp; Limerick; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Northern Trust Corp in Ireland invites applications for a customer service role handling inquiries by phone and email. You will monitor inboxes, participate in team huddles, and perform callbacks to verify customer instructions, ensuring all tasks are completed on time and to the correct level of quality and accuracy.

Applicants must have the right to work in Ireland; the company emphasizes a collaborative culture, flexibility, and commitment to service excellence.

Responsibilities

• Respond to customer queries via telephone or email
• Monitor email inboxes to ensure queries are completed within service levels
• Attend and participate in team huddles and team meetings
• Perform call backs to verify customer instructions
• Ensure tasks are completed within time scales and with quality and accuracy
• Fulfil additional tasks as outlined by team leader

Job description

Northern Trust Corp in Ireland invites applications for a customer service role handling inquiries by phone and email. You will monitor inboxes, participate in team huddles, and perform callbacks to verify customer instructions, ensuring all tasks are completed on time and to the correct level of quality and accuracy.

Applicants must have the right to work in Ireland; the company emphasizes a collaborative culture, flexibility, and commitment to service excellence.