Transfer Agency Analyst - Customer-Focused, Growth-Oriented

Northern Trust Corp; Limerick; Hybrid; EUR 35,000 - 55,000; Full time

Job summary

Northern Trust Corporation is seeking an Analyst for the Investor Services Centre, Transfer Agency in Limerick. You will handle customer queries by phone and email, monitor service levels, and support new team members while contributing to quality outcomes.

You will work in a collaborative environment focused on accuracy, attention to detail and timely, professional communication with external clients and investors.

Qualifications

• Interpersonal skills and customer focus are essential for handling client interactions.
• Strong communication skills in verbal and written forms are required.
• Ability to solve problems and think analytically while meeting deadlines.

Responsibilities

• Respond to customer queries via phone or email.
• Monitor call levels to ensure service levels are met.
• Monitor emails to ensure timely responses within SLA.
• Mentor new team members and provide guidance.
• Support and coach new staff with queries and training.
• Attend team huddles and client meetings as needed.
• Make follow-up calls to confirm instruction details.
• Ensure tasks are completed accurately and on time.

Skills

Interpersonal skills

Customer focus

Communication skills

Problem solving

Initiative

Analytical mind

Leadership

Excel

Attention to detail

Tools

Excel

Word

Job description

Northern Trust Corporation is seeking an Analyst for the Investor Services Centre, Transfer Agency in Limerick. You will handle customer queries by phone and email, monitor service levels, and support new team members while contributing to quality outcomes.

You will work in a collaborative environment focused on accuracy, attention to detail and timely, professional communication with external clients and investors.