Investor Services Analyst – Transfer Agency

ntrs; Limerick; On-site; EUR 36,000 - 48,000; Full time

Job summary

Northern Trust in Limerick is seeking an Analyst for the Investor Services Centre, Transfer Agency. The role involves handling customer interactions by phone and email, maintaining SLA targets, and supporting the TA team with quality service.

The successful candidate will bring strong communication, numerical awareness, and a proactive approach to problem solving, while working closely with team leaders and other stakeholders. Applicants must have right to work in Ireland.

Qualifications

• Strong interpersonal and customer-focused skills with excellent communication abilities.
• Ability to work independently, manage deadlines and demonstrate problem-solving skills.
• Attention to detail and accuracy in handling investor servicing tasks and data.

Responsibilities

• Respond to customer queries via telephone or email and ensure timely resolutions.
• Monitor service levels and maintain quality standards across channels.
• Mentor new team members and provide guidance on queries and procedures.
• Participate in team huddles/meetings and client visits as required.
• Perform callbacks to verify instructions and ensure accuracy and compliance.

Skills

Interpersonal skills

Customer focus

Communication skills

Motivation

Initiative

Decision making

Leadership

Computer literacy

Attention to detail

Tools

MS Office

Excel

Word

Job description

Northern Trust in Limerick is seeking an Analyst for the Investor Services Centre, Transfer Agency. The role involves handling customer interactions by phone and email, maintaining SLA targets, and supporting the TA team with quality service.

The successful candidate will bring strong communication, numerical awareness, and a proactive approach to problem solving, while working closely with team leaders and other stakeholders. Applicants must have right to work in Ireland.