Transfer Agency Analyst: Client Services & TA Expert

Northern Trust Corp; Limerick; Hybrid; EUR 48,000 - 64,000; Full time

Job summary

Northern Trust is seeking an Analyst for the Investor Services Centre, Transfer Agency in Limerick. You will handle customer queries via phone and email, maintain SLA levels, and collaborate with the team to ensure accurate, timely processing while supporting new colleagues.

The role emphasizes relationship management, attention to detail, and a strong understanding of Transfer Agency products within a regulated financial services environment.

Qualifications

• Experience in a contact centre or customer facing role.
• Good understanding of Transfer Agency product within an Investor Services centre environment.
• Knowledge of the NT organisation, fund administration and financial services regulatory environment.

Responsibilities

• Respond to customer queries via telephone or email.
• Monitor service levels to ensure SLAs are met.
• Mentor and support new team members and act as a reference point.
• Participate in team huddles and client visits as required.
• Ensure accurate completion of tasks within time scales and quality standards.

Skills

Interpersonal

Customer focus

Communication

Initiative

Decision making

Leadership

Excel

Office

Attention to detail

Tools

Excel

Office

Job description

Northern Trust is seeking an Analyst for the Investor Services Centre, Transfer Agency in Limerick. You will handle customer queries via phone and email, maintain SLA levels, and collaborate with the team to ensure accurate, timely processing while supporting new colleagues.

The role emphasizes relationship management, attention to detail, and a strong understanding of Transfer Agency products within a regulated financial services environment.